Free trial not allowed from Netflix

[Deleted User]

spcole wrote: »

I repeat there was no password sharing.

I repeat that clearly there was, even if it was genuinely the account holder just visiting.

I'm not Netflix, so it's truly pointless trying to "debate" this issue further..

comeandgo

spcole wrote: »

I repeat there was no password sharing. He used my TV to watch a movie because it would have been a tad difficult to lug a 50+inch TV from NZ. The account was only ever used by him. As far as I know there is no restriction on the number of devices that can be used by a Netflix customer, only on whether they are concurrently streaming. I was hoping to subscribe to Netflix once I saw what was available and whether my broadband was capable, but not now.

There is a restriction on the number of items you use for viewing and I can't watch Netflix in Australia or New Zealand so not sure if they could watch here. I'm thinking he did sign up for a free trial on your telly.

spcole

I have contacted my son. He logged in using his New Zealand Netflix account. Remember that my original post was to warn people out there that no matter the technical reason not every household will be able to trial Netflix even though no one in the household has had a trial before.

[Deleted User]

comeandgo wrote: »

I can't watch Netflix in Australia or New Zealand

You can if you use a VPN.
I agree it's possible that the son signed up for a free trial here, but unlikely given that he would have been required to still provide his personal payment details...

[Deleted User]

spcole wrote: »

Remember that my original post was to warn people out there that no matter the technical reason not every household will be able to trial Netflix even though no one in the household has had a trial before.

But someone (temporarily) in your household HAS had a trial (in New Zealand).

Why don't you get your son to pay for your trial? It's his fault, after all, that you are no longer eligible.

Takmon

spcole wrote: »

I have contacted my son. He logged in using his New Zealand Netflix account. Remember that my original post was to warn people out there that no matter the technical reason not every household will be able to trial Netflix even though no one in the household has had a trial before.

Restart your router to get a new IP address and then start a free trial from another device (such as the mobile, tablet or PC etc you are using to post on here) you can then log into that account on the TV to use it.

[Deleted User]

Takmon wrote: »

Restart your router to get a new IP address and then start a free trial from another device (such as the mobile, tablet or PC etc you are using to post on here) you can then log into that account on the TV to use it.

I'm not sure this will work (since the TV has already been used for Netflix) though I'm happy to be proven wrong....

TELLIT01

It would seem that Netflix's interpretation of 'household' is any person using accessing their product from that location. That being the case, then they are correct. Have you tried doing a factory reset on the TV to see if it makes any difference? I suspect however that it won't as the most likely check will be against the IP address, not the physical device. If the check was against the physical device it would be possible to have multiple 'free trial' periods simply by using a different TV.

Takmon

Moneyineptitude wrote: »

I'm not sure this will work (since the TV has already been used for Netflix) though I'm happy to be proven wrong....

Once the free trial has been started on an account it can be logged into on any device. I have logged into my account on a device and then logged out and someone else has logged in without any issues.

[Deleted User]

Takmon wrote: »

have logged into my account on a device and then logged out and someone else has logged in without any issues.

But was that person offered (or eligible) for a free trial? I sincerely doubt it...