o2 charges

bbb_uk

The ombudsman for o2 is Otelo.

I assume you have checked your PDA hasn't got any settings or something that would have it auto-dial, etc o2 at pre-set times (assuming this is possible for your PDA).

geoffken

Thanks Kev
No autodial or anything.
You may remember the issue was all calls started at 3 mins 57 secs but I do not use PDa for anything other than phone calls

bbb_uk

geoffken wrote:

Thanks Kev
No autodial or anything.
You may remember the issue was all calls started at 3 mins 57 secs but I do not use PDa for anything other than phone calls

I know thats what made me think it could be some automated PDA thing trying to update/synchronise itself or something. If the WAP calls were completely random then I'd say it is someone making those WAP calls whether it was you or not. It just seems strange that there is a little pattern to the calls.

I believe though that before you can approach Otelo/OfCOM or anyone else you need a letter from o2 stating that no satisfactory agreement has been reached in your complaint. This letter I believe is known as a 'deadlock' letter.

Anyway goodluck.