o2 charges

geoffken

Hope someone can help on this one.
I had 3 calls to 0771 292 7927 made at
18.43.57 for 15 mins 17 secs
19.13.57 for 49 mins 11 secs and
20.13.57 for 4 hours 58 mins 34 secs !!!

The number appears to be a fax which I do not know and as these calls were made on a Friday night i would have been at home (SAGA member) and not even carrying the XDA11.
According to O2 these were for WAP calls over GSM (whatever that means).
I do not have any autodial programs on my phone but it does seem odd!!! that they are all at 3mins 57 secs.
I wonder about the odds of this and what to do now.
Have put it into O2 complaints dept but after 5 calls and 2 letters all you get is
"It is on the bill so you must have made them"
Catch 22 I believe
It has made a bit of a hole in my free calls budget!!!!
I believe there is an "ombudsman" for mobile call operators

jaffa30

I am sure one of the regulars on this board will be along soon to help

bbb_uk

It appears the number is o2's WAP access number. WAP is the mobile phones term of the internet. WAP over GSM means that you dialled up via a normal mobile access number (similiar to connecting to the internet via a dial-up (56k) speed modem). There is also WAP over GPRS which is a faster version of WAP (similiar to broadband at home).

If you dial the number it sounds like a fax (as you mention). This fax sound is just your mobile internet (WAP) communicating with o2 and vice-versa. When using WAP you would not hear this - it would only be if you tried to dial it like you would a normal voice call.

Did you use WAP (mobile internet) at around these times? This could be, for example, if you downloaded a ringtone, etc.

geoffken

Thanks for this.
I did not know you could dial for WAP. I thought you could only access via control panel i.e. internet or WAP options.
As a SAGA member I would not be downloading the frog???!!!! or any other item.
Seriously though the phone would have been on charge at this time on a Friday night which is what bugs me.
Obviously at some other time I could possibly have activated phone by pressing wrong buttons accidentally but the fact all 3 calls are at 3mins 57 secs is too coincidental to be random if that makes sense.


Thanks for reply though

bbb_uk

geoffken wrote:

..I did not know you could dial for WAP. I thought you could only access via control panel i.e. internet or WAP options...

Dialling the number as you would a voice call you would only hear the fax type sounds. Accessing via WAP it would still dial this number but as a "data" call and therefore you wouldn't hear it.

I agree with you at 3mins and 57 secs past the hour sounds as though something has been setup to auto connect to WAP to maybe update/synchronize itself!?

If you don't use/need any of these facilities maybe there is a way of disabling it and even (if you wanted) remove the settings for WAP. That way you would know for a fact it couldn't dial it again.

Unfortunately, I'm not familiar with PDAs (I am most things but not PDA's I'm afraid) and I wonder if this maybe better in the Techie forum?

Could a mod therefore please move this thread?

sumandeep99

Hi,

Can anyone provide me with the access numbers for calling India free of charge from O2?

I have high street plan 1000 evening and off-peak tariff.

Thanks.

Regards,
DK

marjorie_2

go to:

https://www.simply-fone.com

ie 07744 973333 or 07744 974363 or 07744 974333

marjorie_2

go to:

https://www.simply-fone.com

ie 07744 973333 or 07744 974363 or 07744 974333

Darren21

That won't work because you need cross-network mins for simply-fone!

sumandeep99

Hi,

That wont work out coz it requires cross net. do u guys have any 0844 or 0870 numbers please...

thanks.

:j

geoffken

I have received reply ex O2 cus services.
Still in a Kaka or Kafka catch 22 mode.
The calls appear therefore you made them!!!

However I have received a £30 credit for my next line rental.
In some ways a result but they are still maintaining I made the calls and I am equally adamant that I could not have done so.
I understand that ther is an "ombudsman " that I can complain to.
Any body got any details.

Thanks to any MSE out there!!!????