Vueling and damaging personal property, not luggage

joenixon1986

photome wrote: »

why didnt you take the passport out of the cover, I bet those covers wind airport staff up, and I recall staff asking passangers to remove the passport from the cover. never felt the need for one myself.


I dont think you will get anywhere, what compo are you seeking

£70 to replace the cover.

stripeyfox

joenixon1986 wrote: »

£70 to replace the cover.

You spent £70 on a cover to protect a £75 passport?

Seems a bit excessive, unless a vanity purchase "look at my poncy passport cover"

It the cover totally trashed? Could it still function as a cover, even with the "damage"?

Manxman_in_exile

If you'd had more foresight you could have bought a "back stop" protective cover to go over the protective cover, thus protecting it.


If you need a protective cover to protect the passport from damage, it's eminently foreseeable that you need a protective cover to protect the protective cover from any sort of damage.


(I have some adhesive removal wipes called "Zoff", purchased from my local chemist, and they certainly remove adhesive residue from, amongst other things, golf club shafts. But they are very wet and I'm not even sure I like using them on my skin - which is what they're designed for. But if they're designed for skin they may work on luxury leather...or probably not...)

Manxman_in_exile

joenixon1986 wrote: »

By couple of days I mean day after, late night flight, get home 2am, sort our passport the next day. It’s hardly like it was left weeks, and again if there was a need to immediately remove due to risk of damage, a warning should be provided or another sticker used as it’s reasonable using that sticker would cause damage.

Ah. You did say "a few days later" in the OP, which I took to mean three days or more and not a couple of days or even the following day.


If you're getting nowhere with them, and think it's "plain wrong", you could, as a matter of principle, send them a letter before action and go down the small claims route. It's the only option if they won't acknowledge responsibility for the damage.

joenixon1986

stripeyfox wrote: »

You spent £70 on a cover to protect a £75 passport?

Seems a bit excessive, unless a vanity purchase "look at my poncy passport cover"

It the cover totally trashed? Could it still function as a cover, even with the "damage"?

It was a wedding present, but thanks for the judgement... it can still function as a cover, but that’s a bit like parking you car at valet, it getting scratched and saying, not my problem, you car still drives you around...

joenixon1986

Manxman_in_exile wrote: »

If you'd had more foresight you could have bought a "back stop" protective cover to go over the protective cover, thus protecting it.


If you need a protective cover to protect the passport from damage, it's eminently foreseeable that you need a protective cover to protect the protective cover from any sort of damage.


(I have some adhesive removal wipes called "Zoff", purchased from my local chemist, and they certainly remove adhesive residue from, amongst other things, golf club shafts. But they are very wet and I'm not even sure I like using them on my skin - which is what they're designed for. But if they're designed for skin they may work on luxury leather...or probably not...)

Thanks - will consider this, but my point is why should I have to foresee any risk, when it was Vueling’s actions which caused predictable damage..? It’s entirely reasonable that sticking the harsh sticker on rather than a repeelable one could result in damage to someone’s things. My actions played no part in my belonging being damaged.

It’s more the principle that the member of staff should have had the foresight not to apply it to my item and the fact that they did and the cover was predictably damage to me means Vueling should take some responsibility for this.

Will look at Zoff. Thanks

joenixon1986

Manxman_in_exile wrote: »

Ah. You did say "a few days later" in the OP, which I took to mean three days or more and not a couple of days or even the following day.


If you're getting nowhere with them, and think it's "plain wrong", you could, as a matter of principle, send them a letter before action and go down the small claims route. It's the only option if they won't acknowledge responsibility for the damage.

That exactly why I was asking for advice but haven’t got much constructive advice on how to deal with it yet. More judgement and advice on how I should have been more proactive on protecting my belongings from staff handling them.

There is no UK registered office to do I cannot take them to the small claims court. I cannot get an address to write to in the UK and only get directed to there website and call centre who refuse to assist me with any useful contact information or complaints policy.

Thanks for your reply, it’s been more helpful than most.

stragglebod

Use a bit of vinegar to remove the adhesive, and save your stress for something that genuinely matters.

joenixon1986

stripeyfox wrote: »

Sorry mate, I wish I had the time to worry about sticker damage to my passport cover.

It is ridiculous to think anyone is going to take this seriously.

Move on

Funny how you’ve got time to comment on it though...

Manxman_in_exile

joenixon1986 wrote: »

Thanks - will consider this, but my point is why should I have to foresee any risk, when it was Vueling’s actions which caused predictable damage..? It’s entirely reasonable that sticking the harsh sticker on rather than a repeelable one could result in damage to someone’s things. My actions played no part in my belonging being damaged.

It’s more the principle that the member of staff should have had the foresight not to apply it to my item and the fact that they did and the cover was predictably damage to me means Vueling should take some responsibility for this.

Will look at Zoff. Thanks

Well, Zoff doesn't melt my skin but it might melt your leather! Try some diluted white vinegar. (Test somewhere inconspicuous first).