Three won't give automatic compensation for outage - but you can claim - MSE News

Former_MSE_Callum

Mobile network Three has said it won't automatically hand out compensation to customers who were affected by last week's data and signal outage - instead, if you were affected you'll have to try and claim...

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'Three won't give automatic compensation for outage - but you can claim'

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hadfield55

Like the person quoted in the article, I rang Three on 333 and was offered £5. When I pointed out this wasn’t very much, the agent “spoke to his supervisor” and increased the offer to £10, to be credited to my next bill.

boo_star

Was offered £5 on PAYG. Pushed for £10 as I am awake during the night rather than the day so it was a problem for me and was given it.

$nake_eye$

My phone deal is through ID, who use the 3 network. Who should i request compensation from?

mobilejunkie

My goodness, look at those £ signs everywhere.

Rich2808

$nake_eye$ wrote: »

My phone deal is through ID, who use the 3 network. Who should i request compensation from?

ID - your contract is with them. You can contact them via the links here to complain or request compensation.

https://www.idmobile.co.uk/help-and-advice/complaints-procedure

The Sun has equivalent links for all the other three piggybackers including smarty and superdrug.

https://www.thesun.co.uk/money/10155229/three-mobile-down-how-claim-compensation/

rawhammered

Made some fake story about missed hospital appointment due to outgage and got £20 like a baws!

Doc_N

rawhammered wrote: »

Made some fake story about missed hospital appointment due to outgage and got £20 like a baws!

Happy to commit fraud? Do you include any other types of fraud in your repertoire?

oldagetraveller

rawhammered wrote: »

Made some fake story about missed hospital appointment due to outgage and got £20 like a baws!

What a wonderful country this has turned into!

Bigoeuf

Again as the person quoted in the article, I rang Three on 333 and was offered £5. In my case I told the rep. was trying to use data connection during the night & in the morning tried to message my grand-daughter for her birthday on the 17th all which failed (&, not to be too pious, are true too). The same procedure occurred - rep. “spoke to his supervisor” and increased the offer to £10, to be credited to my next bill - which satisfied me

Marvel1

Never noticed it was down, so not bothering to claim.