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Three won't give automatic compensation for outage - but you can claim - MSE News

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Mobile network Three has said it won't automatically hand out compensation to customers who were affected by last week's data and signal outage - instead, if you were affected you'll have to try and claim...
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'Three won't give automatic compensation for outage - but you can claim'
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  • hadfield55
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    Like the person quoted in the article, I rang Three on 333 and was offered £5. When I pointed out this wasn’t very much, the agent “spoke to his supervisor” and increased the offer to £10, to be credited to my next bill.
  • boo_star
    boo_star Posts: 3,202 Forumite
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    Was offered £5 on PAYG. Pushed for £10 as I am awake during the night rather than the day so it was a problem for me and was given it.
  • $nake_eye$
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    My phone deal is through ID, who use the 3 network. Who should i request compensation from?
  • mobilejunkie
    mobilejunkie Posts: 8,460 Forumite
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    My goodness, look at those £ signs everywhere.
  • Rich2808
    Rich2808 Posts: 1,333 Forumite
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    $nake_eye$ wrote: »
    My phone deal is through ID, who use the 3 network. Who should i request compensation from?

    ID - your contract is with them. You can contact them via the links here to complain or request compensation.

    https://www.idmobile.co.uk/help-and-advice/complaints-procedure

    The Sun has equivalent links for all the other three piggybackers including smarty and superdrug.

    https://www.thesun.co.uk/money/10155229/three-mobile-down-how-claim-compensation/
  • rawhammered
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    Made some fake story about missed hospital appointment due to outgage and got £20 like a baws!
  • Doc_N
    Doc_N Posts: 8,305 Forumite
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    Made some fake story about missed hospital appointment due to outgage and got £20 like a baws!

    Happy to commit fraud? Do you include any other types of fraud in your repertoire?
  • oldagetraveller
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    Made some fake story about missed hospital appointment due to outgage and got £20 like a baws!


    What a wonderful country this has turned into!
  • Bigoeuf
    Bigoeuf Posts: 4 Newbie
    edited 23 October 2019 at 1:08PM
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    Again as the person quoted in the article, I rang Three on 333 and was offered £5. In my case I told the rep. was trying to use data connection during the night & in the morning tried to message my grand-daughter for her birthday on the 17th all which failed (&, not to be too pious, are true too). The same procedure occurred - rep. “spoke to his supervisor” and increased the offer to £10, to be credited to my next bill - which satisfied me :)
  • Marvel1
    Marvel1 Posts: 7,207 Forumite
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    Never noticed it was down, so not bothering to claim.
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