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Money Moral Dilemma: Should we split our holiday refund?

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MSE_SarahMSE_Sarah MSE Staff
287 posts
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MSE Staff
This week's MoneySaver who wants advice asks...
I booked a holiday for myself and a friend, and we split the cost equally. The accommodation wasn't the best, and my friend felt he'd had such a bad experience with dirt, insects and mould that he wrote to complain, explicitly saying the complaint was just from him. The company responded to us both, as I booked the holiday, and refunded 20% of the cost to my credit card. My friend says he should get the full refund as it was his complaint - should we split it?

Unfortunately the MSE team can't always answer money moral dilemma questions as contributions are often emailed in or suggested in person. They are intended to be enjoyed as a point of debate and discussed at face value.

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Replies

  • TELLIT01TELLIT01 Forumite
    8.8K posts
    Fifth Anniversary 1,000 Posts Name Dropper PPI Party Pooper
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    It can be argued either way. Both were staying in the same conditions so both nominally suffered in the same way. However, if one party didn't have an issue with the conditions and only one was prepared to complain there would seem little justification in the 'unaffected' party retaining any of the compensation.
  • FtbDreamingFtbDreaming Forumite
    358 posts
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    If you're friend was decent they'd split the refund. If theu insist on keeping it all then give it to them and you keep the moral hogh ground that you're not a snake.
    Started buying 12/10/19
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  • JGB1955JGB1955 Forumite
    628 posts
    500 Posts First Anniversary
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    Surprised the company responded to YOU (given all that data protection stuff going on). Having said that, the money's in your account now, so, if you're a really good friend, you might just let him have half of it.. despite him not appearing to have a contract with the holiday company....
    #36 Saving for Christmas 2020 - £1 a day challenge.... £298/366....and the hair is getting longer...but that saves me £7 a week!
  • PollycatPollycat Forumite
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    Part of the Furniture 10,000 Posts Name Dropper Savvy Shopper!
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    Really?
    He complained 'explictly from him'?
    Find a new friend.
    One with better morals.
  • Oxo1Oxo1 Forumite
    14 posts
    Second Anniversary 10 Posts
    MoneySaving Newbie
    I would give all the money to him, and then get a new friend
    D
  • NuadhaNuadha Forumite
    16 posts
    Tenth Anniversary 10 Posts Combo Breaker
    He should get it all the 20%. But only on the half he paid. If he is claiming he only complained on his behalf, then it's none of his business if they also gave you a bit of a refund too.

    I'd also rethink this particular friendship.
  • I feel as your friend complained he should get the refund. I don't feel you could call yourself a friend in all honesty if you don't give him the refund as he did all the work. If you felt as bad as him you would've complained also. I wouldn't want someone i classed as a friend to do that to me and I would just walk away from that so called friend as obviously money means more than a friendship. I am talking from experience and it's not nice to have it done to you.
  • PollycatPollycat Forumite
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    Ally3558 wrote: »
    I feel as your friend complained he should get the refund. I don't feel you could call yourself a friend in all honesty if you don't give him the refund as he did all the work. If you felt as bad as him you would've complained also. I wouldn't want someone i classed as a friend to do that to me and I would just walk away from that so called friend as obviously money means more than a friendship. I am talking from experience and it's not nice to have it done to you.

    Would you want someone as a friend who explicitly complained on his own behalf about something both people experienced?
    Personally, I wouldn't just 'walk away' from that 'so called friend'.
    I'd run for the hills.
    Because to complain explicitly from him obviously means money means more to him than a friendship.
    And...the OP has the 20%. :dance:
    Love it! :T
  • I think if youd have felt as bad about the accommodation you would have complained also. If you're not that type of person I think more fool you because the accommodation sounds terrible!! I think the moral thing to do would be for you to give all the refund to your friend (I'm sure 20% isnt actually that much) and let your friend decide what the moral dilemma is here as they spent the time and had the guts to complain. I'm sure if they hadn't been given the 20% refund youd be thinking what a fool for wasting their time writing the email??
  • REJPREJP Forumite
    172 posts
    Third Anniversary 100 Posts Name Dropper
    Give your friend the money. You never know, he might split it with you.
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