Misssold by an internet shop.

couriervanman

BoGoF wrote: »

Would love to know what 'features' the trousers are missing

Could it be those sensible beige ones always advertised in the weekend supplements:D with super dooper elasticated waist

Paully28

https://tenor.com/W7wZ.gif

neilmcl

DoaM wrote: »

Am I the only one to read this thread and think of Wallace and Grommit?

It's was the first thing that popped into my head and I was trying desperately not to mention "the wrong trousers" in my post

neilmcl

stu-vfr wrote: »

Thank you but I was actually referring to whether there is something in the act that says that I am entitled to p&p refunding if goods are not as advertised.
Thank you

Section 20 (8) of the CRA:

"Whether or not the consumer has a duty to return the rejected goods, the trader must bear any reasonable costs of returning them, other than any costs incurred by the consumer in returning the goods in person to the place where the consumer took physical possession of them."

In other words unless you picked up the goods from a shop you are entitled to the cost of returning the goods.

Pollycat

DoaM wrote: »

Am I the only one to read this thread and think of Wallace and Grommit?

Of course you're not.
Cheese anyone?

unholyangel

stu-vfr wrote: »

Thank you but I was actually referring to whether there is something in the act that says that I am entitled to p&p refunding if goods are not as advertised.
Thank you

If you mean the postage/delivery fee you paid to have them delivered then

(10)To the extent that the consumer paid money under the contract, the consumer is entitled to receive back the same amount of money.

If you mean postage to return the item then subsection 8, as explained above.

marcarm

Before going all legal and quoting acts etc, have you actually contacted them to explain the issue?

stu-vfr

I have been in touch with them to try and resolve this.

stu-vfr

How do I quote the reply I am replying to?
(I've searched FAQs)

DoaM

If you mouse over some of the buttons below/near the post you want to quote, one of them is a Quote button. (I'm assuming you're using the new blue/white theme ... in the old Green skin the button is below the post and clearly marked Quote).