Misssold by an internet shop.

stu-vfr

Hello.
I've bought some trousers from an internet seller after watching their advertising video. The trousers that have been delivered are not the ones advertised without the features advertised.

So, I think the trousers were missed sold. Am I entitled to have the post and packing cost for delivery refunded and should I be expected to pay to return the trousers?

Thank you in advance
Stuart

neilmcl

stu-vfr wrote: »

Hello.
I've bought some trousers from an internet seller after watching their advertising video. The trousers that have been delivered are not the ones advertised without the features advertised.

So, I think the trousers were missed sold. Am I entitled to have the post and packing cost for delivery refunded and should I be expected to pay to return the trousers?

Thank you in advance
Stuart

Or simply a mistake was made and you sent the wrong type. If you didn't get what you ordered then yes you are entitled to a full refund (or the correct order) and any return costs involved.

Aylesbury_Duck

stu-vfr wrote: »

Hello.
I've bought some trousers from an internet seller after watching their advertising video. The trousers that have been delivered are not the ones advertised without the features advertised.

So, I think the trousers were missed sold. Am I entitled to have the post and packing cost for delivery refunded and should I be expected to pay to return the trousers?

Thank you in advance
Stuart

If they're the wrong trousers, you are entitled to a refund for them plus delivery and return costs. No need to play the aardman, they shouldn't pocket the difference.

DoaM

Am I the only one to read this thread and think of Wallace and Grommit?

gettingtheresometime

DoaM wrote: »

Am I the only one to read this thread and think of Wallace and Grommit?

Now you're showing your age !

BoGoF

Would love to know what 'features' the trousers are missing

stu-vfr

Thank you for the quick replies. While I was typing, all I could think about was Wallace and Grommet!

Is there a particular section in the Consumer Rights Act 2015 which deals with this issue that I can point out to the seller?

shaun_from_Africa

Is the seller based in the UK?

Paul_DNAP

stu-vfr wrote: »

Thank you for the quick replies. While I was typing, all I could think about was Wallace and Grommet!

Is there a particular section in the Consumer Rights Act 2015 which deals with this issue that I can point out to the seller?

Chapter 2, Part 11 "Goods to be as described"
http://www.legislation.gov.uk/ukpga/2015/15/section/11/enacted

stu-vfr

Thank you but I was actually referring to whether there is something in the act that says that I am entitled to p&p refunding if goods are not as advertised.
Thank you

DoaM

I think that's in the consumer contracts regs.