Netflix and Natwest fraud

AnnoyedNetflixUser

robatwork wrote: »

I wouldn't take it beyond an LBA - Netflix do have several offshoots in London

These are virtual offices and the chance that anyone picks up the post at these locations is slim to none in my experience.

GDB2222

Personally, I would just sue, get judgement then publicise if they don't pay up. Or involve a newspaper. Netflix have taken money from you and are refusing to give it back.

stragglebod

GDB2222 wrote: »

Personally, I would just sue, get judgement then publicise if they don't pay up. Or involve a newspaper. Netflix have taken money from you and are refusing to give it back.

Please post links to the newspaper articles where you have succussfully used this tactic.

AnnoyedNetflixUser

Let's not derail the thread ^^

neilmcl wrote: »

His local police definitely wont do anything.

No, their online fraud reporting tool directs you to Action Fraud anyway.

Another update, just got off the phone to the European Consumer Centre in Essex they have given me the address for Netflix in the Netherlands to write to them.

They also suggested making a formal complaint to the Financial Ombudsman for the bank's position on the whole matter.

It finally feels like getting somewhere.

SHAFT

AnnoyedNetflixUser wrote: »

Let's not derail the thread ^^


No, their online fraud reporting tool directs you to Action Fraud anyway.

Another update, just got off the phone to the European Consumer Centre in Essex they have given me the address for Netflix in the Netherlands to write to them.

They also suggested making a formal complaint to the Financial Ombudsman for the bank's position on the whole matter.

It finally feels like getting somewhere.

You think being fobbed off the the Dutch is progress?

GDB2222

stragglebod wrote: »

Please post links to the newspaper articles where you have succussfully used this tactic.

https://www.theguardian.com/money/series/bachelor-and-brignall-consumer-champions

AnnoyedNetflixUser

SHAFT wrote: »

You think being fobbed off the the Dutch is progress?

A gnats whisker better than getting fobbed off by your bank!

There's a case with the ECC now so if I don't get a reply within 21 days they can escalate on my behalf.

AnnoyedNetflixUser

Update!

After taking advice from the European Consumer Centre RE Netflix, I wrote a letter to their Amsterdam office asking for the remainder of the money taken from my debit card.

Today I received a call from their Escalation team who were very courteous and had actually read through the notes on both the legitimate account and the history with the other account.

The person explained that the support reps can only so so much (understandably) but I did comment on how I was treated to their swings and roundabouts trying to escalate the case. The bloke couldn't do a full refund in one hit but offered a 9 month refund to the debit card and a further 6 months refund to my credit card.

I am very happy with this outcome and expressed this to the chap on the phone. One less thing to worry about!

I have also been in touch with the Financial Ombudsman regarding Natwest's conduct and have raised an official complaint with Natwest, who acknowledged the complaint 2 days ago. I am switching my current account to another provider and getting paid for the privilege too!

Now... how to change my username...?

robatwork

Well done for keeping on this so tenaciously. I wonder if the outcome depended on our EU membership? Hopefully not.

AnnoyedNetflixUser

Not to open the can of worms that is brexit but I would have assumed the European Consumer Centre is independent from EU/UK bureaucracy despite being funded by the EC and the UK branch will continue to co-operate with the other EU member states.