Netflix and Natwest fraud

AnnoyedNetflixUser

JReacher1 wrote: »

I find this a bit confusing. How did Netflix identify the second account, the only details that were the same across both accounts is the card number.

Did you give the card number to Netflix and they then identified that two accounts were being charged to this card?

Actually, I don't know how they identified it, I queried the duplicate payments and they instantly informed me of a fraudulent account. They did not disclose how they identified this... My account was set up with my debit card, but I changed it before the first payment and switched it over to my credit card just to keep a regular payment on the credit card. So one can presume they've kept that banking information?

I had to give the last 8 digits of the Natwest card's long number to verify the payment method on the other account but no other information was requested before they changed the email address for the fraudulent account. I have this conversation recorded with the Netflix rep.

waamo

Have you reported this to the police?

AnnoyedNetflixUser

waamo wrote: »

Have you reported this to the police?

Not to the local station, but I have been given a crime reference number from filling out the ActionFraud form.

waamo

AnnoyedNetflixUser wrote: »

Not to the local station, but I have been given a crime reference number from filling out the ActionFraud form.

ActionFraud are useless and may not even actually do anything.

AnnoyedNetflixUser

waamo wrote: »

ActionFraud are useless and may not even actually do anything.

"Action Fraud does not investigate the cases and cannot advise you on the progress of a case."
From their About Us page. They simply pass on the information to the NFIB.

Reporting anything is better than nothing?

waamo

AnnoyedNetflixUser wrote: »

"Action Fraud does not investigate the cases and cannot advise you on the progress of a case."
From their About Us page. They simply pass on the information to the NFIB.

Reporting anything is better than nothing?

There is a good chance ActionFraud will have simply binned your complaint. If you believe you've been the victim of a crime then you need to report it to the police.

neilmcl

waamo wrote: »

There is a good chance ActionFraud will have simply binned your complaint. If you believe you've been the victim of a crime then you need to report it to the police.

His local police definitely wont do anything.

SHAFT

AnnoyedNetflixUser wrote: »

Not to the local station, but I have been given a crime reference number from filling out the ActionFraud form.

No you haven't because the don't issue them. Action Fraud don't record crimes.

SHAFT

waamo wrote: »

There is a good chance ActionFraud will have simply binned your complaint. If you believe you've been the victim of a crime then you need to report it to the police.

Single victim suspect possibly abroad, no chance. They won't even send it through to the police.

robatwork

SHAFT wrote: »

Might be expensive to see it through.

I wouldn't take it beyond an LBA - Netflix do have several offshoots in London he could try a letter - cost of 2 stamps:

https://beta.companieshouse.gov.uk/company/11905359/officers

https://suite.endole.co.uk/insight/company/09091899-netflix-services-uk-limited