Moving Home - Internet

Lee.k.hayes

Hi Everyone, I’m just about to sign contracts on a house and am starting to plan for the move. When it comes to phone and internet I’m not too impressed with my current provider (plusnet). I’ve been with them 8 years and just don’t feel at all valued.

My question is this, should I
A. move my package to my new house, then cancel and switch.
B. Cancel my current now and sign up for a new package with a new company at my new address.

Can any offer some advice and experience please.

Many thanks,
Lee

mundibananas

Perhaps cancel now and just get a 4G dongle to hold you over until you know what options you have at your new house ....

Lee.k.hayes

I’ve already had a look. BT look like the best at the moment. I’m moving from a fibre area to somewhere that only has 2mb.

They are doing the work to install FTTP and I think BT will be first in the queue so either way I want to move to BT. it’s just the order.

AnotherJoe

Why would you want to move it if you dont like it ??????

Browntoa

You realise Plusnet and BT are the same company ?

AdrianC

Lee.k.hayes wrote: »

When it comes to phone and internet I’m not too impressed with my current provider (plusnet). I’ve been with them 8 years and just don’t feel at all valued.

I don't understand what you mean by "don't feel at all valued". Can you clarify?

In exchange for money, they provide you with phone and internet connectivity, right? What else do you want from them? A hug?

My question is this, should I
A. move my package to my new house, then cancel and switch.
B. Cancel my current now and sign up for a new package with a new company at my new address.

Moving the package to the new house may well involve signing a new contract for a new fixed period.
If you can cancel now, do that.

VincentVincent

B.

Just cancel your package and have it end the day you leave. Purchase a new package with a new provider and have it start the day you move in or just after.

It's not difficult or complicated to do either of these things, because it's common sense. It's so common most people would just do it and never think twice about.

Lee.k.hayes

Basically last time I renewed the contract they put up the price and when i asked if there was anything I could do to reduce it. The guy just said leave and come back in a year. It was my own laziness being my reason to stay but I told myself I would leave at the next opportunity.

Basically their customer service has gone from excellent to shockingly bad.

G_M

I agree Plusnet service has gone downhill.You can no longer open an online 'question', and ringing involves a 20 minute wait - 5 years ago it was not like this.


Having said that I find them knowlegeable and helpful. I've not compared to BT recently, but Plusnet has always ben good value. Mind you I get monthly cashback from them for referrals, so my BB is virtually free,,,,,,,,


But if you've decided to switch, then cancel the package assuming you're ot locked in.

[Deleted User]

I am a plusnet customer and know exactly what you mean, I moved back to plusnet when my contract with BT ended.

Nothing but problems since, asked if I could cancel the contract last week because of this and was told I'd have to pay nearly £200 as only 6 months into an 18 month contract. Used Plusnet for various times since they first started being an ISP. Initially they were really good and responsive, tried to make you feel valued etc, now its just here is what we offer, take it or leave it lolol.

Plusnet do buy BT services, but use their own equipment to a degree. I know for sure, in the same address, I rarely lost connection with BT, I do quite frequently with Plusnet. Might be something to do with the fairly terrible router Plusnet supplies (just had mine replaced). I've had this happen before with Plusnet (had to replace router, its not a good one they use).

Even moving, you might find that you can't cancel the service whilst in contract, that's what happened to me when I moved three years ago. In fact, without realising it, they signed me up to a new 18 month contract.

I will be going back to BT in a year. Never use Plusnet again.

But if you can cancel, the above suggestion about using a dongle is a good one while you get a new ISP sorted (as long as you don't need to download movies and games constantly).

sal_III

Flash news - all (almost) broadband (DSL) and Fiber (Openreach) use the same backbone/cables, which is the deciding factor in what speed you will get. The main difference between suppliers is the customer service and the provided router.

If you are getting 2Mb it will not improve by switching provider, the problem is the oversubscribed copper line.

The 2 main exceptions are Virgin fiber, as it uses dedicated infrastructure separate from Openreach and various regional providers with dedicated infrastructure like Hyperoptic and the OFNL network.

If you don't have access to these exceptions, just pick the cheapest offer and/or the best customer service. The speed you will get will be the same, no matter what the sales bods and/or provider website estimate tell you.

In this day and age I wouldn't bother with "Broadband" if it's anything less than 10Mbps - get a 4/5G dongle/modem instead there are plenty of reasonably priced offers out there.