Boots falling apart after two months

CheesecakeAndCustard

Hello

I bought some boots over the summer that have started to fall apart after only two months. The sole of the heel on one boot is loose and the bit it is attached to seems to have cracked internally. The boots have been worn regularly but not all day every day for two months walking ten miles a day.

The retailer is only offering 20% back. The manufacturer says the boots are over five years old and so this is to be expected.

Had I known the boots were actually so old I wouldn’t have bought them. But even so, I would not have expected them to fail so fast. Surely it is reasonable to expect at least six months out of them?

Just wondering what everyone else thinks. I read these boards a bit but rarely feel the need to post!

S.

DoaM

Request the vendor to prove that any fault has been caused by you. (A statement by them isn't proof). Within 6 months any faults are assumed to be inherent unless the vendor can prove otherwise ... Consumer Rights Act 2015.

Assuming they can't prove this, the vendor has the choice or remedy - repair, replace or refund ... if they opt for a refund then this must be 100% within the first 6 months.

davidmcn

I'm confused by the OP - are the boots two months old or over five years old?

CheesecakeAndCustard

The boots were bought, as new, from what I thought was a reputable store online over the summer. (They have physical stores too but not near me.)

The manufacturer states they were manufactured over five years ago. They don’t currently sell the design I have on the manufacturer website so I assume they looked up records for when they last did sell it, and found it to be over five years ago.

DoaM

I've read it as the boots were purchased (by the OP, from the vendor) 2 months ago, but the manufacturer made them 5 years ago. When the vendor received them is unknown (and irrelevant).

Hermione_Granger

davidmcn wrote: »

I'm confused by the OP - are the boots two months old or over five years old?

It could be that they were manufactured over 5 years ago and purchased by the OP 2 months ago.
Many items, especially some made of rubber) can start degrading as soon as they have been made.

Hermione_Granger

Are they Ecco boots by any chance?

TripleH

Sound more like Eeew Goo boots to me.

I suppose it depends upon if they were sold as clearance stock or sold without any special offers included, ie as if they were a normal pair of boots.

m0bov

Send an lba and after 7 days do a small claims court.

The_Rainmaker

I looked in to this a few years ago and the industry norm appears to be a warranty of 6 months from purchase.

hollydays

How often did you wear them , were they fashion boots.