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Tapi Carpets selling products under a different name.
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I was happy with the price of the Westerham flooring I believed I had purchased, but not with the Krono flooring I actually received 5 days later and found out I could have purchased for less than half the price. Would you be happy paying top price for an Audi only to receive a Skoda that you could have bought much cheaper elsewhere? After all they're made by the same manufacturer!
So are you saying the flooring is actually different? Or is it just the name?2 -
I find that different flooring shops tend to sell the same floor with different names.
Some shops send out samples that have a code on the back allowing you to source it from the manufacturers...
Your only hope is returning is due to it being not what you ordered. E.g. a technicality on the name.Should've = Should HAVE (not 'of')
Would've = Would HAVE (not 'of')
No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)1 -
You're absolutely right I am getting caught up with the name, as the change of name has negated my ability to make an informed decision about the price I pay for a product.
I'd also like to point out that there is nothing about a 20% restocking fee in the terms and conditions I received with the order confirmation and I was only made aware of this when I phoned the store to complain. Does that sound right to you PR?
Sounds perfectly fine to me. You've taken advantage of their facilities to look at the products, only to try and find it cheaper online. I do the same sometimes. However in this situation i'd say "Oh well." You was happy with the price, otherwise you wouldn't have paid it.3 -
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Let's say there's a very similar (but even cheaper) product labelled "Asda Chewy Peanut Choco Bar". Do you think Asda or Mars have a legal duty to disclose that it's made on the same production line as Snickers? Because that sort of thing happens all the time with own-brand products, and you get other examples like electrical products made with subtly different model numbers depending on which retailer they're going to.
That's fair enough, but doesn't that bother you or should we just shut up and put up?I can't see that you have any legal right to enforce the transparency you'd like.0 -
Let's say there's a very similar (but even cheaper) product labelled "Asda Chewy Peanut Choco Bar". Do you think Asda or Mars have a legal duty to disclose that it's made on the same production line as Snickers? Because that sort of thing happens all the time with own-brand products, and you get other examples like electrical products made with subtly different model numbers depending on which retailer they're going to.
I can't see that you have any legal right to enforce the transparency you'd like.
The one issue with your comparison is that a retailer could not sell you a Snickers but deliver a Asda Chewy Peanut Choco Bar - despite the fact they are made on the same production line. They could repackage it and that's okay - as then it would match its description.
Branding is definitely a factor that influences economic behaviour of a consumer. There's a billion pound advertising industry that backs that up. Therefore providing materially inaccurate information on the branding of the goods could influence the economic behaviour of a consumer. The question is whether it would materially distort the economic behaviour of an average consumer.You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride1 -
I think the question is whether the name given to a product legitimately forms part of its description. I think the answer to that is yes, in which case the law requires a product to be accurately described.
Certainly if the Retailer's objective is to deter consumers from finding out the true identity of a product prior to purchase then that would seem to be unfair.
It may well be one of those situations where a particular industry does this routinely, but that it probably isn't right.1 -
I find that different flooring shops tend to sell the same floor with different names.
Some shops send out samples that have a code on the back allowing you to source it from the manufacturers...
Your only hope is returning is due to it being not what you ordered. E.g. a technicality on the name.
Thank you, now I know that too I will do the same and seeing as I still have another three rooms to do I can go for the much cheaper option happy in the knowledge that I'm getting exactly the same product0 -
Have you returned it?
Even with the restocking fee you will be quids in if you return it and buy it 'at less than half price' on line.1
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