Tapi Carpets selling products under a different name.

Aylesbury_Duck

POPPYOSCAR wrote: »

Have you returned it?

Even with the restocking fee you will be quids in if you return it and buy it 'at less than half price' on line.

Exactly. Eric, why haven’t you done this? You’d get the flooring you want at a price much, much lower than the already discounted price you were happy to pay.

DoaM

If OP's sales invoice says Westerham yet the product received says Krono then OP has a right to return the goods for a full refund as they don't match the goods purchased. IMHO the CAB are correct, especially if the contract was formed prior to the OP receiving/collecting the goods.

OP - how were the goods packaged when you collected them? Did they have Westerham on them at all, anywhere? Could you see the Krono branding at collection or was this only evident when you opened the package?

powerful_Rogue

DoaM wrote: »

If OP's sales invoice says Westerham yet the product received says Krono then OP has a right to return the goods for a full refund as they don't match the goods purchased. IMHO the CAB are correct, especially if the contract was formed prior to the OP receiving/collecting the goods.

OP - how were the goods packaged when you collected them? Did they have Westerham on them at all, anywhere? Could you see the Krono branding at collection or was this only evident when you opened the package?

I would disagree. The flooring is exactly the same, so the OP receieved what she purchased.

DoaM

powerful_Rogue wrote: »

I would disagree. The flooring is exactly the same, so the OP receieved what she purchased.

Then we'll have to agree to disagree.

powerful_Rogue

DoaM wrote: »

Then we'll have to agree to disagree.

Absoutely. Let the Small Claims Court decide if that's the way the OP goes.

EricWhite

DoaM wrote: »

If OP's sales invoice says Westerham yet the product received says Krono then OP has a right to return the goods for a full refund as they don't match the goods purchased. IMHO the CAB are correct, especially if the contract was formed prior to the OP receiving/collecting the goods.

OP - how were the goods packaged when you collected them? Did they have Westerham on them at all, anywhere? Could you see the Krono branding at collection or was this only evident when you opened the package?

Hi DoaM, the packaging doesn't have Westerham on it anywhere and unfortunately I didn't pay any attention to the branding as it was loaded into my car. Probably naive of me not to thoroughly check, but I was more concerned with checking that the flooring wasn't scratched, as the "protective" plastic film was very thin and starting to tear in places as it was loaded.
Anyway, on further investigation the product description in-store doesn't match the product description on the box so even though they're claiming it's exactly the same product there's now evidence to the contrary

eddddy

DoaM wrote: »

If OP's sales invoice says Westerham yet the product received says Krono then OP has a right to return the goods for a full refund as they don't match the goods purchased.

I think you're grasping at straws there.

A retailer is free to call a product by a different name than their supplier uses.

• In this case, the supplier calls them "Krono Original Bakersfield Chestnut"

• But the retailer calls them "Westerham Liddell Chestnut".

Just like a supplier might call their product: "Class 1 Size 4 Round Tomatoes"

But the retailer calls them "Essential Waitrose Tomatoes"

That's not mis-describing the product. (Even if you can get Class 1 Size 4 Round Tomatoes in other shops at a cheaper price.)

Aylesbury_Duck

EricWhite wrote: »

Anyway, on further investigation the product description in-store doesn't match the product description on the box so even though they're claiming it's exactly the same product there's now evidence to the contrary

That sounds like you may have a way of returning it for a full refund, then. How different is different?

MobileSaver

eddddy wrote: »

You'll probably never buy from them again, and you'll probably tell all your friends not to buy from them.

If the OP's friends also waste the shop's staff time looking through different products only to try to find it cheaper online then I don't think it will be too great a loss for the shop.

MobileSaver

davidmcn wrote: »

I can't see that you have any legal right to enforce the transparency you'd like.

EricWhite wrote: »

You're right, it seems that at the moment there isn't any legislation for this, but as a consumer group I'd expect people to like to see this happen

I wouldn't like to see this happen. If shops were forced to use the exact same name and everyone did the same as the OP all that would happen is even more local shops would close down and then we all lose out.