Royal mail have destroyed my goods!

Renagadetech

Hi. New here, hope this is the right area to post.

I sent a camera, lens, bag and extras in one big box. The post office lady asked if there were batteries in the package to which I answered yes. One in the camera and some in the bag.... She acknowledged my reply and then scanned an A4 sheet with a barcode. I was charged £26.60 for RMSD next day by 1pm.

Next day parcel never arrived..... After a few calls... They confirmed that the parcel was rejected by the civil aviation authority because they said the box contained dangerous goods, batteries I would imagine. Anyway, I told the parcel would go by road and the recipient would get it a day late.

Few days later... Nothing. Long story short.... Parcel had ended up in Belfast mail centre.

They have now said it's been destroyed:mad:

Today after lots of calls from their escalation team...I hand been informed that I cannot claim any compensation, none.

I pay extra insurance.

My parcel was accepted and I told the lady that it contained batteries, lithium batteries.

Today I went to the post office and spoke to the lady. She remembered the parcel and begging told there were batteries in the box. She said she would back me up if needed.

Mr question to forum is this.

They accepted my parcel, I told the lady about the batteries, she concurs and they have destroyed the whole lot!!

Surely I have a contract with P.O/R.M after they were informed of contents and took payment? What is my best recourse legally?
T.I.A

Aldi

Renagadetech

Sorry, my name is Andy, not shop name...

Lomast

Wait for custardy to come along as he is the resident expert on royal mail but one issue you have is royal mail and the post office are separate companies.

Renagadetech

Hi. Thx. Yeah I thought that might be an issue. I'm pulling hair out at their total incompetence.

Cheers

Andy

custardy

Been away from RM a while now,so not as up to date as I was.
Loose batteries should have flagged up at the PO given the majority of SDs travel by air.
I believe RM can destroy dangerous items such as yours if sent.
When you advised the PO of batteries,did they apply a label like this? Or any warning labels?



If the PO accepted the items against RMs policy,then I would say its down to the PO to compensate.
I wonder if the PO lady would 'back you up' in sich a scenario.

Renagadetech

Hi. Thx.

No they didn't put any label on it. She did say she would back me up. She's very close to retirement so I think she's not bothered, that's the impression I got. She was also astonished that they have destroyed the whole lot. Overkill I think.

If I need more help can just update this thread?

T.I.A

Andy

unforeseen

There must have been some sort of marking otherwise how would the aviation authority be aware of them to cause a rejection?

Notwithstanding. Loose lithium batteries are not allowed in UK or international mail. Did OP make it clear that the ones 'in the bag' weren't installed?

Renagadetech

Hi. I was asked if there was any batteries to which I replied, one in camera and some in the bag. There was a Lowepro shoulder bag in the box, quit big bag. The lady them scanned an A4 sheet with barcode.

That was it.

Andy

molerat

You are allowed one in the item plus up to 2 spares securely packaged in the parcel.



I would raise a complaint with POC as your parcel has been destroyed due to their negligence. Should have had this label.

Renagadetech

Hi. No I didn't make it clear the other batteries were lose, I want asked. But in saying that, they were in a fully padded bag that was stuffed with a plastic airbag before being zipped and locked shut. Nothing moved.

Thx

Andy

Renagadetech

Thx. I will be contacting solicitor on Monday but just wanted to ask what position I was in.

I have proof of good value and photograph of box with goods securely Sealed with fragile stickers on box


Thx for all help.

Andy