AMOMA.com Closure and Upcoming Bookings

Nicole62

Dannyj778 wrote: »

I believe most debit cards have some similar types of protection to a credit card, however I've never had to use it. I have contacted NatWest Bank today about this issue and they've asked me to contact Amoma. If they (Amoma) confirm that our money is as good as gone, then the bank can start proceedings to Reclaim the money.
I think. If we hear nothing, then I guess I can start proceedings too

How can you contact Amoma? There's nobody there anymore, no contact number, nothing. They don't want to know.
Read what iwagarc posted. You need to get the hotel to send you the cancellation of your reservation and then you can contact the bank.
I also wonder about hotels who say that the reservation is fine. Have they really received the money?? I seriously doubt it as Amoma didn't pay in advance, that's for sure.

Jorge189

Those two work together , the money would go to Amoma and than to Hotelbeds . They are partners .
So I do not sugest doing the transaction , it may get stuck with Amoma .

nilsrune

I think Amoma should be investigated for suspected fraud. Charging us knowing the hotels won't be honoring the vouchers isn't a proper way to conduct business.

melpaulned

Hi all. Same boat here, booked in Feb for accommodation in Tokyo in December. Paid $1400 in full.
Hotel still has our booking (so far) but it's not been paid. They are paid by the supplier. I'm 99.9% sure it will be cancelled. I'm going to wait a couple of days and see what happens then I'll have to rebook with a cancellation clause in place (just until they cancel it). I'm waiting to hear from my credit card company.

Shawbee

I've booked a hotel for 7 nights in phuket in december - hotel says booking is confirmed/paid for but i only booked it 2 weeks ago. It doesn't feel quite right, maybe if i booked months ago i would believe that the hotel was paid for, but i have a feeling it could be cancelled during the week.

Booked with Amex - but not sure if they will cover it. Not too sure whether to open a merchant dispute or just believe that the payment went through?

Very deflating. I booked every other hotel directly with the hotel, except this one! £900 is so much money to lose..

Shawbee

htariq wrote: »

Got the same email. Had booked jw marriot in dubai for next month. Called them directly and they said booking is valid and i dont have to pay. I wonder if it stays this way a few days down

Would you be able to keep us updated? I'm afraid this might happen to me as well

Ladley

So slight update

We booked our hotel in Thailand back in July for November. Mrs booked on her CC with Lloyds.

Hotel just say confirmation, kept asking us to go to travel agent and they couldn't understand it doesn't exist anymore. won't say if they have money or not.

Lloyds have started Section 75 (10-15 working days) and today they have started a chargeback (7-10 working days)

They have been really good and say we don't have to contact anyone, even the hotel. Just hope they don't booked up in the next week or 2 as all our transfers are from there!

Jane10289

My reservation has not been cancelled yet, should I re book anyway? I’m afraid of the price raising!

nilsrune

Since I paid Amoma with my Norwegian card I have opened a recovery case with them. I also bought the air ticket from Norwegian, but I don't think they will be willing to refund that?
Anyone familiar with Norwegian's policy?

born_again

C_Daydreamer wrote: »

I don't know what or if I can even do anything as I paid with a debit card for the entire amount.
Help please!

Debit cards have exactly the same chargeback rights as Credit cards

Contact your bank.