AMOMA.com Closure and Upcoming Bookings

Yoshino1

Thanks, I have started the section 75 process so will need to wait and see what happens. They didn’t offer the option of requesting a chargeback when I asked.

glider3560

Yoshino1 wrote: »

Thanks, I have started the section 75 process so will need to wait and see what happens. They didn’t offer the option of requesting a chargeback when I asked.

Section 75 also allows you to claim for additional costs, e.g. if the hotel is more expensive to book through another website, you can claim that too.

eco_warrior

Yoshino1 wrote: »

Thanks, I have started the section 75 process so will need to wait and see what happens. They didn’t offer the option of requesting a chargeback when I asked.

It might just be how they work. Chargebacks, Section 75 and even some fraud cases are very similar and can be looked at in different ways. Main thing is to submit the claim.

Saff4

We booked a hotel through Amoma 2 weeks ago for Bologna 27-30 Sept.
Last night we received an email from Amoma informing us they have shut down with immediate effect. They are not offering refunds to anyone.
We have contacted the hotel in Bologna and they have said Amoma have cancelled our booking.

We took out annual travel insurance with Admiral on Monday (5 days ago) however, we didn t set it to kick in until the day before we fly to Bologna (26th).

Amoma have kept £273 of our money and we have no idea what to do! We ve never been in this situation before.

Is it worth us contacting Admiral travel insurance even though our insurance doesn t kick in until the day before we fly?

I contacted Barclays (my bank) last night but because I paid on a debit card, I don't know if they are able to help me.

nilsrune

After receiving the e-mail from Amoma I immediately contacted the hotel, only to find out that it is closed and won't open until Dec 6. I've also bought air ticket, ski rental and transfer paid with different cards. I'm in a limbo situation, not knowing if the hotel will honor the booking or not.

iwaqarc

Good morning all,

I'd just like to tell everyone that the best and only thing you can do is to call your bank.
My wife woke me up at 0430 as she received an email from amoma.com saying that they've ceased trading. Instant worry regarding Hotel booking that was for next week and then all morning calling turkey and hotel to find out if booking was confirmed or not.

Net result
Turkey confirmed no booking was made
So what you need to do is to get an email confirmation from the hotel that there is no reservation.
Then you need to call your bank and they will use that email from your hotel, as proof to then open a case.
My wife was on the phone to Lloyds and during our call, more people started calling up with the same problem.
You need to speak to the Dispute team at your bank.
Eventually - we've got our money back, my wife spoke to someone called Dawn (she was amazing, really sympathetic and super helpful).

So, my wife has her money back
Only condition now is that if Amoma.com do give my wife her money then the bank will take back the money they gave back to her (otherwise you've got the same money twice).

So now - I thought I'd post this to help others, so I can now take a shower, have breakfast and take the family out after our very stressful morning.

BTW, I did learn however that if you booked using a credit card then under Section 75 you can claim back your money quicker (less hassle), my wife used her debit card - hence a little more effort.

Out of interest, Amoma.com is registered in Switzerland

Hope this post helps you all

Jackcaerphilky

booked hotel in July (found deal on Trivago) for next week. Got the Amoma email yesterday so checked with the hotel, no booking.... Called Barclays as I paid on my credit card and they say I have to get Trivago to sort it out and if they won't sort it Barclays will help but only if I have an email from Trivago explaining why they won't. Not happy £771.00 down the plughole. Thought I was safe going through Trivago, shouldn't they vet the companies they promote on their website??? Won't ever use them again and will be making sure no one I know uses them either.

Yoshino1

I think the Trivago bit is a red hearing. You booked through Amoma so you don’t need anything from trivago as they are not part of the contract. You won’t get anything from amaoma as they are now gone so i’d Suggest getting conformation from the hotel showing the room is cancelled. Send this along with a screenshot of the Amoma website showing it’s closed down along with a short description of the problem and that should do the trick.

moe1416

I have booked three room is antalya for me and for a friends. we are 9 persons and the total amount is 3500$!! you would imagine my situation right now.
I have contact the hotel before getting the email. the said two rooms were confirmed and one is still not. when i called today they told me the two room that they were confirmed are not now! they were cancelled today morning. the other one that was not confirmed is confirm now !!
what a situation Im in right now!! even this room might be cancelled anytime IDK!!
forgot to mentioned that my trip is a multi city and i dont know what to do since my booking is on Sep.16 so I dont have that much time

Jackcaerphilky

I'll give it a go... Ta...