AMOMA.com Closure and Upcoming Bookings

michellemybelle

Booked a room in London for my 60th on Tuesday. Have emailed the hotel as well but not heard back yet. Good luck everyone else

Yoshino1

Same boat as everyone else. Paid in full back in July and got the conformation which I checked with the hotel at the time. The hotel confirmed the booking but I can see now all they were probably doing was saying that a reservation had been made but probably not paid. Contacted the hotel this morning for an update but still waiting.

It sounds like Amoma use various suppliers to do the reservations and they have most likely not paid their supplier so the suppliers will mow in turn start to cancel the bookings. It’s only when things like this happen that you get to see the complexity and multiple parties involved in these booking chains

Fully expecting the hotel to say although they confirmed the reservation the reality is now that they will not be paid it will be cancelled.

Hopefully the CC company will pay out, although there are clauses that look worrying when an agent is involved, which is essentially what Amoma was. Amoma where also not UK based. But let’s see.

eco_warrior

Chargebacks will cover these payments, you will just need confirmation that the bookings have been cancelled. Some have not.

Yoshino1

This is a bit worrying on the CC front. I assume Amoma is a travel agent ?

Santander T&Cs

You paid the supplier of the goods or services directly using your credit card (Note – if you paid a third party such as a travel agent, PayPal or Amazon Marketplace then you may not have section 75 protection)

Kirsjude

I have a booking for a hotel in London on Friday evening. I have just spoken to hotel and they confirmed that they have the booking, but were unable to confirm whether it had been paid for. They suggested that I call back 48 hours before date of stay.

Yoshino1

Hotel has confirmed booking has been cancelled, started section 75 claim with Santander.

eco_warrior

Yoshino1 wrote: »

This is a bit worrying on the CC front. I assume Amoma is a travel agent ?

Santander T&Cs

You paid the supplier of the goods or services directly using your credit card (Note – if you paid a third party such as a travel agent, PayPal or Amazon Marketplace then you may not have section 75 protection)

Santander would use a chargeback. Section 75 isn’t required if a chargeback can be used, and they aren’t affected by bookings being made via 3rd parties. Customers will be refunded if they don’t get the service.

Yoshino1

Spoke to Santander, they say chargeback is only for small amounts of a few hundred pounds as this is over £2k I need to go through section 75 and they can’t confirm if it will be upheld at this time until they investigate which can take up to 8 weeks

eco_warrior

Yoshino1 wrote: »

Spoke to Santander, they say chargeback is only for small amounts of a few hundred pounds as this is over £2k I need to go through section 75 and they can’t confirm if it will be upheld at this time until they investigate which can take up to 8 weeks

Chargebacks have no limits so you’ve been misadvised. However, the main thing is you’ll be refunded one way or the other. Just need to sit tight.

glider3560

Yoshino1 wrote: »

This is a bit worrying on the CC front. I assume Amoma is a travel agent ?

Santander T&Cs

You paid the supplier of the goods or services directly using your credit card (Note – if you paid a third party such as a travel agent, PayPal or Amazon Marketplace then you may not have section 75 protection)

The service you contracted Amoma to do was book you a room at Hotel X. They failed to do that, so Section 75 applies.

Where it wouldn't apply, for example, is if the hotel went bust having booked through Amoma. Since your contract is with Amoma and not the hotel, Section 75 wouldn't cover this scenario.