AMOMA.com Closure and Upcoming Bookings

born_again

smileykay wrote: »

I booked through Amoma in August for a stay in Feb 2020 in Rio during carnival.

I have contacted the hotel on 17th September and they have emailed saying hotel booking is confirmed and paid for.

Any ideas?

You have 120 days to make a chargeback via Visa from the date of debit, or where it is a future based event (such as this) 120 days from the date of your stay. So long as it is less than 540 days from the actual debit date.
I would expect Mastercard to be the same timescales.

If the hotel say they have been paid then you should be OK. Just be aware if you book another room and your original one is available. You could end up paying for 2...

SueGos

Hi
We have a booking in Nice for the end of October through Amoma. The hotel says the reservation is still active but through Hotel Beds. They invoice after our stay they have said. So the hotel hasn’t cancelled but I’m worried we will arrive and it won’t be honoured. I have emailed Hotel Beds on generic form several times but no reply. Any advice? My instinct is to book another room and put a claim in with the credit card anyway.
Thanks!

Therealalig

Our current stay in Spain was cancelled by hotelbeds with the hotel, was booked through Amoma.
I'd book again on credit card and request refund to be safe.

Higherbound

I had a hotel booking through Amoma this weekend. I contacted the hotel after receiving the "ceased trading" notice from Amoma and they confirmed the booking and the price. However, on arrival, the hotel said the supplier had cancelled the booking and that if I wanted the room, I would have to pay a different (and higher) price. Despite my protests, the hotel would not budge, and at 2am in the morning after an horrendous 18 hr journey, I had little choice but to accept.

I've already raised a chargeback/section 75 claim with my credit card company. Will this also cover the additional cost of the hotel?

eskbanker

Higherbound wrote: »

I've already raised a chargeback/section 75 claim with my credit card company. Will this also cover the additional cost of the hotel?

As I understand it, Section 75 claims can include consequential losses like this, but chargeback simply refunds the original payment.

tpl89

I didn't even get the e-mail from Amoma saying they had ceased trading, only found out when I wanted to check my booking documents on their website!


I contacted the hotel via twitter who confirmed to me that my booking had been cancelled so I've re-booked the hotel and have raised a dispute with my credit card provider. Fingers crossed, otherwise I'm £400 out of pocket.

SueGos

Thanks, yes despite Hotel saying it is active, I’m sure it will be cancelled. I got a reply from hotel beds, they are just a technology platform, no customer services, no details of bookings etc. Will put claim in with credit card and book another hotel so we know we have got a hotel sorted!

Chino

SueGos wrote: »

Will put claim in with credit card

And what is it that you will claim for? Your change of mind?

You have already said:

SueGos wrote: »

The hotel says the reservation is still active

SueGos

Chino wrote: »

And what is it that you will claim for? Your change of mind?

You have already said:

I certainly haven’t changed my mind, Amoma have gone bust, have taken our money and we know the hotel has not yet had their money. I doubt they are going to get their money so it will get cancelled. Many people have been saying they have arrived to find the booking cancelled and the hotel are charging a lot more. A reservation being active isn’t guaranteeing us anything as many others have said. We are travelling with our 4 year old daughter so being without a hotel is not an option. I would very much like to simply stay in the hotel room that I have booked and paid for but there are no guarantees of that so, thanks but I haven’t “changed my mind”. We will put a claim in with the credit card due to Amoma going bust, we may have to wait until we get confirmation of the cancellation but I have now booked another hotel so we definitely have accommodation.

jnarmstrong

Arrived at my hotel in Croatia to find out the booking I'd made (on the 10th Sept19, for a stay 22nd-29th Sept19) through Amoma.com had been cancelled by a company called Sunhotels.com on the 13th Sept19. I had no emails/correspondence from anyone before I arrived. I had printed all my confirmations and even contacted the hotel to make sure all was ok with the booking on the 11th Sept19, and the 1st I heard of Amoma going into liquidation was when I was trying to check into the hotel on Sunday to find out the booking had been cancelled. My travel insurance did not include cover for companies ceasing trading, so I contacted the bank (booked on credit card) and they have opened a dispute. Fortunately the hotel had a room for us (we have a 21 month old daughter) so we are having to pay the hotel directly again at their higher rates (hopefully covered by consequential loss?). Arriving on a Sunday wasn't helpful, neither was Thomas Cook also ceasing trading that next day. Stressful start to our holiday, and over 3 hours in phone calls trying to find out information. I hope all will be covered through the credit card protection, but really not sure. I hope other people get some information before they travel, and check your travel insurance for this kind of cover - it's not until you need it that you find out it's not necessarily a standard cover.