Myppirefund

Rainbowgirl84

Locornwall wrote: »

Thanks for the advice. I will do that.

Please learn to use the 'Quote' button so people know who you are replying to.

brettcta

foxtrotoscar wrote: »

brettca didn't say it takes 3 months to get a CCJ. Goes to show you don't read what's put in front of you!

Never let facts get in the way of a good narrative

Locornwall

Any advice. I raised a formal complaint last week, they have not replied, however sent a threatening email today demanding money and the matter referred to a debt collection agency. I don’t have a problem paying it eventually, however they only gave me 10 days to do so and when I called them before they threatened me with debt collectors at my door followed up with police officers. For goodness sake, I’m moving house today and this is all I need.

BoGoF

You were given advice......you chose to ignore.

Locornwall

No, I followed the advice to raise a formal complaint.

[Deleted User]

Locornwall wrote: »

I followed the advice to raise a formal complaint.

Only one response (out of over twenty)told you to do that and even that one said to only do that if you haven't signed a Letter Of Authority.

27 posts in and you still haven't admitted you signed a contract with this firm.

No wonder you have "Debt Collectors backed up by Police" at the door...

Locornwall wrote: »

I don’t have a problem paying it eventually

Before or after you move house?

Locornwall wrote: »

I’m moving house today

To avoid the Bailiffs?

The_squirrell

Principles are one thing here, but I fear that they will end up costing you money and a poor credit rating if you are not careful. I wont echo all the sensible (IMHO) advice already provided, but i would say pay the fee to avoid all the issues and follow the correct complaints procedure including FOS if neccessary. If it then turns out that your complaint is justified, some or all of the fees may come back to you. If not, you will at least have your credit score etc intact.


And I will never stand up for a CMC. Sometimes you need to just take a step back and look at the situation from a different angle though

[Deleted User]

The_squirrell wrote: »

And I will never stand up for a CMC. Sometimes you need to just take a step back and look at the situation from a different angle though

I don't think anyone on this thread was "standing up" for the Claim company, they were simply saying that its was already too late to be withholding payment now that the complaint has already been successful. CMC contracts are legally binding, so it is more than futile trying to circumvent them once they are entered into. The OP is, of course, free to complain that he was never informed of the fees but such a complaint will not prevent the CMC from still chasing for their money.

As from post #2 onwards, the advice is overwhelmingly to pay up. Any complaint is a separate issue, though it should be emphasised that a complaint about a seeming failure to provide an itemised bill will hardly lead to a waiver of those charges. Similarly, if a Letter Of Authority (LOA) was signed by the OP then he lost the right to conduct his own complaint alone...