Returning mobile to Argos that isn't faulty. I bought the wrong one!

shaun_from_Africa

twhitehousescat wrote: »

run factory reset , and leave at point you bought the phone in , ie awaiting new user to enter info

A factory reset doesn't always mean that everything in the phone has been cleared and in many cases it's still possible to see that the phone has been used.

Ant555 wrote: »

I returned a mobile to Argos around 2 weeks after purchase. I wasnt happy with the wifi, it kept dropping, I spoke to the manufacturers helpline and they suggested a reset which I did - didnt fix my issues.
I took it back and told them I had spoken to the manufacturer and they said it was probably faulty.

I took it back to an Argos inside a Sainsburys that I knew didnt have one in stock as i had checked online so they couldnt offer me a replacement.

In that instance, you were legally entitled to return the phone and ask for a refund as you were supplied with faulty goods and you had reasonable proof of this.
The OP on the other hand is returning something for a change of mind which makes them reliant on the T&C's of the Argos returns policy.

whitegoods_engineer

It always surprises me how people jump in without reading the original post and fully understanding it.

I said I'd bought the wrong model by mistake, my fault entirely. (I wanted a different one with a bigger screen and I accidentally selected a Moto G7 instead of a G6).

I clearly stated that there was nothing wrong with it and that I had accidentally bought the incorrect model for me.

I said I was referring to their 'policy' which was that they say that they accept returns if returned in the original packaging and in a re-sellable state (Not necessarily a sold-as new state). I was asking whether there might be exceptions to this, being that it is a mobile.

I also pointed out that their policy states that they may take part of the value of the 'refund' to cover any 'excessive handling' (I didn't want a refund anyway, and was happy to lose the £30 difference for simply breaking the seal).

Then people jump in saying I've excessively handled it and that I've 'used it', I've done this and that, I'm not due a refund etc.

I was trying to find out whether there were exceptions to their returns policy which is otherwise fairly clear that they DO accept returns and they MIGHT charge for any handling over and above what would be done in a shop. Whilst I concede that I HAD set it up before realising my mistake, I reset it to factory condition, so it shouldn't have been a real issue, and the £30 I was willing to give up should this be seen as additional handling, might have covered this!

Had Argos told me that I was not able to have a replacement, I'd have accepted that. I just wanted to see if anybody had returned a similar item to Argos and what likelihood I would have of getting it replaced. I'm not demanding rights or shouting off, I just wanted to understand their written policy better with people who had experienced it.

Anyway, I went to Argos the following day, explained everything to the assistant, and asked if it could be exchanged. She simply opened the box, checked that the phone was present and immediately issued a refund for the difference and ordered the correct phone to be collected straight away from the counter.

So, no drama, and I'm grateful to Argos for their reasonableness and great customer service in this instance.

KatrinaWaves

whitegoods_engineer wrote: »

It always surprises me how people jump in without reading the original post and fully understanding it.

I said I'd bought the wrong model by mistake, my fault entirely. (I wanted a different one with a bigger screen and I accidentally selected a Moto G7 instead of a G6).

I clearly stated that there was nothing wrong with it and that I had accidentally bought the incorrect model for me.

I said I was referring to their 'policy' which was that they say that they accept returns if returned in the original packaging and in a re-sellable state (Not necessarily a sold-as new state). I was asking whether there might be exceptions to this, being that it is a mobile.

I also pointed out that their policy states that they may take part of the value of the 'refund' to cover any 'excessive handling' (I didn't want a refund anyway, and was happy to lose the £30 difference for simply breaking the seal).

Then people jump in saying I've excessively handled it and that I've 'used it', I've done this and that, I'm not due a refund etc.

I was trying to find out whether there were exceptions to their returns policy which is otherwise fairly clear that they DO accept returns and they MIGHT charge for any handling over and above what would be done in a shop. Whilst I concede that I HAD set it up before realising my mistake, I reset it to factory condition, so it shouldn't have been a real issue, and the £30 I was willing to give up should this be seen as additional handling, might have covered this!

Had Argos told me that I was not able to have a replacement, I'd have accepted that. I just wanted to see if anybody had returned a similar item to Argos and what likelihood I would have of getting it replaced. I'm not demanding rights or shouting off, I just wanted to understand their written policy better with people who had experienced it.

Anyway, I went to Argos the following day, explained everything to the assistant, and asked if it could be exchanged. She simply opened the box, checked that the phone was present and immediately issued a refund for the difference and ordered the correct phone to be collected straight away from the counter.

So, no drama, and I'm grateful to Argos for their reasonableness and great customer service in this instance.

What a diatribe.

Nobody posted anything that was incorrect.

the_lunatic_is_in_my_head

KatrinaWaves wrote: »

Nobody posted anything that was incorrect.

Actually the very first sentence, and most of the posts that followed, were incorrect.

Argos offer a returns policy and are bound to abide by it even if it goes beyond the requirements of consumer rights.

Their return policy:

https://www.argos.co.uk/help/returns-and-refunds/

wherever you bought it, you can return it within 30 days to any Argos store you like as long as you have proof of purchase (like your receipt or confirmation email).


We offer a 30 day returns guarantee on most items. (We’re nice like that.) So if you need to bring it back, just bring it back to any Argos store. Or if you got it delivered, we can collect it for free and refund your original delivery charge. If it is a small item you can also return it to a store at a convenient time for you and we can refund you immediately. However it may take 5 – 7 days for your bank to process the money.

We’ll either refund the cash onto the original payment method or offer you an exchange. Easy.

You just need these 3 things:

Your proof of purchase
The item should be unused, in its original packaging and in a re-sellable condition
Any free items that came with your product unused and in a re-sellable condition
A few things to note though…

There are some things we can’t do returns for, such as food and some jewellery (see FAQ below) unless of course they’re faulty. Our website and catalogue clearly show which items are excluded

If the item or the packaging has been handled excessively to assess the goods (ie. more than you would if you were buying it in a shop) we reserve the right to reduce the amount of refund to you

During the returns process, we might ask for the product serial number or similar, to check the item was actually supplied by us.

Naturally, none of this affects your consumer rights.

So they do have to take it back, unless the phone is specifically marked as excluded from their general returns policy, but may reduce the refund if they deem the handling to be excessive.

oldagetraveller

"I wanted a different one with a bigger screen and I accidentally selected a Moto G7 instead of a G6)."
But the G7 does have a bigger screen than the G6? I've owned both and have a G7 at the moment. (5.7" and 6.2" ish respectively except G7 Play)

Jumblebumble

the_lunatic_is_in_my_head wrote: »

Actually the very first sentence, and most of the posts that followed, were incorrect.

Argos offer a returns policy and are bound to abide by it even if it goes beyond the requirements of consumer rights.

Their return policy:

https://www.argos.co.uk/help/returns-and-refunds/

wherever you bought it, you can return it within 30 days to any Argos store you like as long as you have proof of purchase (like your receipt or confirmation email).


We offer a 30 day returns guarantee on most items. (We’re nice like that.) So if you need to bring it back, just bring it back to any Argos store. Or if you got it delivered, we can collect it for free and refund your original delivery charge. If it is a small item you can also return it to a store at a convenient time for you and we can refund you immediately. However it may take 5 – 7 days for your bank to process the money.

We’ll either refund the cash onto the original payment method or offer you an exchange. Easy.

You just need these 3 things:

Your proof of purchase
The item should be unused, in its original packaging and in a re-sellable condition
Any free items that came with your product unused and in a re-sellable condition
A few things to note though…

There are some things we can’t do returns for, such as food and some jewellery (see FAQ below) unless of course they’re faulty. Our website and catalogue clearly show which items are excluded

If the item or the packaging has been handled excessively to assess the goods (ie. more than you would if you were buying it in a shop) we reserve the right to reduce the amount of refund to you

During the returns process, we might ask for the product serial number or similar, to check the item was actually supplied by us.

Naturally, none of this affects your consumer rights.

So they do have to take it back, unless the phone is specifically marked as excluded from their general returns policy, but may reduce the refund if they deem the handling to be excessive.

I think it is clear that you have used the phone by setting it up which is absolutely excluded by Argos returns policy so I am far from convinced that they must take it back

the_lunatic_is_in_my_head

Jumblebumble wrote: »

I think it is clear that you have used the phone by setting it up which is absolutely excluded by Argos returns policy so I am far from convinced that they must take it back

Apologies I did skip the unused part when scanning the text but how are Argos going to know if you've used the phone or not without turning it on themselves?

It's doubtful they'll ask if the phone is pristine.

KatrinaWaves

I wasn't incorrect. Thanks for your input though.

whitegoods_engineer

oldagetraveller wrote: »

"I wanted a different one with a bigger screen and I accidentally selected a Moto G7 instead of a G6)."
But the G7 does have a bigger screen than the G6? I've owned both and have a G7 at the moment. (5.7" and 6.2" ish respectively except G7 Play)

They were both the play version and the screen on the G6 Play is bigger than the G7 Play for sure. Another reason I didn't want the G7 Play was because it had a USB C and all my chargers around the place are micro usb and I didn't want to have to faff around swapping chargers and cables.