NCP lost ticket and not enough cash to pay for the day

nosferatu1001

It sounds like
- entry ticket lost
- so couldnt be stamped so it would (presumably) be charged at £6.50 by an actual person in the NCP car park (we dont know, as we've not been told)
- and refused to let out unless paid the lost ticket charge

Now given the exceptionally punitive nature of the lost ticket charge - no way can they justify it - refusing to let you out of the car park unless you paid might breach POFA2012 by itself?

tir21

nosferatu1001 wrote: »

It sounds like
- entry ticket lost
- so couldnt be stamped so it would (presumably) be charged at £6.50 by an actual person in the NCP car park (we dont know, as we've not been told)
- and refused to let out unless paid the lost ticket charge

Now given the exceptionally punitive nature of the lost ticket charge - no way can they justify it - refusing to let you out of the car park unless you paid might breach POFA2012 by itself?

I did go back to the theatre but they couldn't do anything but tell the NCP employee that i had seen the show there. The guy who attendant had already told me the fact i had been to the thratre was irrelevant because i could have been there since Thursday night (i like to be early but not that early)

someone said earlier i should have phoned taxi or friend. i didn't have enough for taxi and I'm not going to ruin anyone's Friday night to drive 14 miles to collect me then 14 miles back home

i would also think it would be incumbent on NCP to prove that i had parked there for 24 hours for then to be able to charge me for 24 hours

KeithP

tir21 wrote: »

someone said earlier i should have phoned taxi or friend. i didn't have enough for taxi and I'm not going to ruin anyone's Friday night to drive 14 miles to collect me then 14 miles back home

Frankly, that's just more excuses.

Taxis will wait at your destination while you go inside for money.
Anyway, most taxis take card payments nowadays.

P.s. I won't respond when you tell us you had no money at home either and you don't have any credit or debit cards.

tir21

KeithP wrote: »

Frankly, that's just more excuses.

Taxis will wait at your destination while you go inside for money.
Anyway, most taxis take card payments nowadays.

P.s. I won't respond when you tell us you had no money at home either and you don't have any credit or debit cards.

seems a bit of a rigmarole and forcing their customers to incur extra unnecessary costs would not lead to high customer satisfaction

my argument would be that they can send the £100 fine through the post for tailgating so should be able to send the £30 charge through the post for losing a piece of card

tir21

KeithP wrote: »

Frankly, that's just more excuses.

Taxis will wait at your destination while you go inside for money.
Anyway, most taxis take card payments nowadays.

P.s. I won't respond when you tell us you had no money at home either and you don't have any credit or debit cards.

seems a bit of a rigmarole and forcing their customers to incur extra unnecessary costs would not lead to high customer satisfaction

my argument would be that if NCP can send the £100 fine through the post for tailgating they should be able to send the £30 charge through the post for losing a piece of card

Umkomaas

tir21 wrote: »

seems a bit of a rigmarole and forcing their customers to incur extra unnecessary costs would not lead to high customer satisfaction

my argument would be that if NCP can send the £100 fine through the post for tailgating they should be able to send the £30 charge through the post for losing a piece of card

Sending them £30 won't change anything. They'll either return your cheque and continue to harass you (including court proceedings) for £100, or bank your cheque, then pursue you for the £70 'balance owing'.

Tigsteroonie

I get your annoyance, OP, but when you choose to park in a car park, they tend to have terms and conditions. In this case, the condition that you need a stamped ticket to pay the reduced price; loss of ticket means you pay the maximum price; no exit without ticket.

Who goes to the theatre (or anywhere) without an emergency credit/debit card?

fisherjim

Tigsteroonie wrote: »

I get your annoyance, OP, but when you choose to park in a car park, they tend to have terms and conditions. In this case, the condition that you need a stamped ticket to pay the reduced price; loss of ticket means you pay the maximum price; no exit without ticket.

Who goes to the theatre (or anywhere) without an emergency credit/debit card?

Indeed, the visit to the cinema in reality gave a discount on proof of stamped ticket.
Personally I would have taken better care of a voucher worth £24 if I had so little money on me, the rest of this story is taking the "P", especially if another unsuspecting innocent motorist is now unwittingly drawn in.

tir21 wrote: »

my argument would be that they can send the £100 fine through the post for tailgating so should be able to send the £30 charge through the post for losing a piece of card

No you did not just lose a piece of card, you were unable to prove entitlement to a discount on the maximum charge.


As Umkomaas says I don't think is will end here, and the usual routes of appealing etc won't fit well with a blatant tailgater or "Bilker as The Deep would rightly say in this case.

Umkomaas

fisherjim wrote: »

Indeed, the visit to the cinema in reality gave a discount on proof of stamped ticket.
Personally I would have taken better care of a voucher worth £24 if I had so little money on me, the rest of this story is taking the "P", especially if another unsuspecting innocent motorist is now unwittingly drawn in.


As Umkomaas says I don't think is will end here, and the usual routes of appealing etc won't fit well with a blatant tailgater or "Bilker as The Deep would rightly say in this case.

.... and with the OP seeming to have little or no regard for their plight!

The_Deep

Ask yourself, how would John Lewis, (or any other reasonable company), have dealt with this.

IMO failing to apply reasonability

https://en.wikipedia.org/wiki/Reasonability.

Setting aside the tailgating, (which imo is not that reprehensible in the circumstances) , the refusal of the PPC to apply common sense places them on the back foot.

Had I been in such a situation, I would have given the scammer my names and address and blocked the exit until I was leased.