Morrisons in store complaint

da_rule

westbridgfordguy wrote: »

To try to answer all of the above in one message I am trying to understand whom deems that any complaint has been satisfactorily resolved - clearly in this case there is a massive difference in thinking between ourselves.

If the respondee has the final say whether they find the complaint resolved or not regardless of the complainants feedback to the contrary then this is the answer and I'll move on

Ultimately that is it, when dealing with a private company, unless they’re a member of a regulatory body or ombudsman. They have no duty to act reasonably. So unless you have suffered a form of loss which gives rise to an actionable action in the courts then they can decide how to deal with complaints.

davidmcn

westbridgfordguy wrote: »

If the respondee has the final say whether they find the complaint resolved or not regardless of the complainants feedback to the contrary then this is the answer and I'll move on

Like I said, there's no legal requirement for a shop to have any sort of complaints procedure or even consider "complaints". So how they deal with complaints (if at all) is entirely up to them. If you actually had some sort of legal claim against them then you could pursue that via legal channels, but I can't see that you do from what you've told us.

CakeCrusader

Pick your battles carefully, OP, this one's a waste of your time.

the_lunatic_is_in_my_head

westbridgfordguy wrote: »

Any suggestions what to do from here please?

Nab the email from the ceoemail site and complain to the top, if they won't help I don't think there is much you can do regarding Morrisons.

Did you volunteer for the guard to search your bags?

Pollycat

westbridgfordguy wrote: »

To try to answer all of the above in one message I am trying to understand whom deems that any complaint has been satisfactorily resolved - clearly in this case there is a massive difference in thinking between ourselves.

If the respondee has the final say whether they find the complaint resolved or not regardless of the complainants feedback to the contrary then this is the answer and I'll move on

But you haven't answered the question about the personal belongings removed from yourself that hadn't been purchased in-store.

hollydays

westbridgfordguy wrote: »

To try to answer all of the above in one message I am trying to understand whom deems that any complaint has been satisfactorily resolved - clearly in this case there is a massive difference in thinking between ourselves.

If the respondee has the final say whether they find the complaint resolved or not regardless of the complainants feedback to the contrary then this is the answer and I'll move on

Nor whether it was a uniformed or plain clothes person who approached you.

Jumblebumble

CakeCrusader wrote: »

Pick your battles carefully, OP, this one's a waste of your time.

Indeed
You may find that if you carry on pestering them you will end up being banned.

the_lunatic_is_in_my_head

hollydays wrote: »

Nor whether it was a uniformed or plain clothes person who approached you.

Just out of interest what difference would this make?

hollydays

the_lunatic_is_in_my_head wrote: »

Just out of interest what difference would this make?

Pretty weird for a plain clothes person to out themselves by intercepting an alarm , obviously.

Carrot007

Must be a bad area for security to axctually do anything.


Whenever ther alarm goes off for me (and yes it's everty couple of months, staff are really not good at disabling/removing tags), I pause and look around for 20 seconds. See nobody cares and keep on going.


But if they did want a look that is fair enough!