Morrisons in store complaint

westbridgfordguy

Am not sure how to proceed with this now so am looking for some advice please

About a month ago I opened a complaint with Morrisons regards the treatment I received when I was in one of their stores specifically how they handled an issue when the store alarm went off by mistake and their store detective removed personal belongings from myself which had not been purchased in their store.

It took about two weeks for Morrisons to respond after which time they said that they had checked the CCTV footage of the incident and as the Duty Manager had explained to me the situation at the time they considered the matter closed

I replied back that this was not true as no Duty Manager had been called and this was an entire fabrication and I wished to progress this as a separate complaint and the original complaint was still outstanding

Another 2 weeks later Morrisons came back and said that indeed I was correct offered an apology then closed the complaint again with the same information as before.

I replied that I did not warrant that this was an appropriate response given the events and said that I did not consider the case to be closed and how we could find a way therefore or resolving this

That was over a week ago and it appears that Morrisons are therefore refusing to engage anymore in this complaint

Any suggestions what to do from here please?

JJ_Egan

What exactly are you looking for ??

westbridgfordguy

Not an apology - they offered the same apology after they admitted their store detective was at fault when they then admitted they hadnt investigated the response to my original complaint properly

Ms_Chocaholic

What do you mean "removed personal belongings from myself that had not been purchased in their store". Did you get these items returned to you?

hollydays

Do you mean store detective , or security guard?

swingaloo

westbridgfordguy wrote: »

Not an apology - they offered the same apology after they admitted their store detective was at fault when they then admitted they hadnt investigated the response to my original complaint properly

What are you looking for? What is it you expect?

powerful_Rogue

Let's cut to the chase - How much money do you want?

CakeCrusader

You won't get compensation for this, you haven't lost anything, no harm has come to you, the most you'll get is an apology. Maybe they didn't look into your original complaint properly because it was a waste of their time?

davidmcn

westbridgfordguy wrote: »

Not an apology - they offered the same apology after they admitted their store detective was at fault when they then admitted they hadnt investigated the response to my original complaint properly

That's all you're likely to get, unless there's more to this than you've told us. You can't demand that a shop entertains any "complaint" you want to bring, let alone in a manner that you see fit.

westbridgfordguy

To try to answer all of the above in one message I am trying to understand whom deems that any complaint has been satisfactorily resolved - clearly in this case there is a massive difference in thinking between ourselves.

If the respondee has the final say whether they find the complaint resolved or not regardless of the complainants feedback to the contrary then this is the answer and I'll move on

da_rule

So you exited the store, the security alarm went off, a member of the security team searched your possessions and removed some items that you had brought in with you/purchased else where?

Where were these items?
Did they return them to you once they had finished the search?
What damage/loss do you think you’ve suffered?

You then complained, the store responded, in error, stating that a Duty Manager had been involved at the time and had explained everything. You pointed out their error, they accepted their error and apologised.

Unless they retained items taken from you during the search and haven’t given them back to you then I fail to see what you’re looking for?

Mistakes happen, they issued an apology as soon as the mistake was pointed out. Not every mistakes gives you a right to compensation.