New Build Phone Sockets issue

Norman_Castle

mrb1972 wrote: »

Hi,
we have a openreach master socket 5C, I have connected the our phone and broadband via a filter

We also have a few extension phone sockets installed which look like they take a RJ11 connection, if i connect my phone line or broadband to these (without filter) I don't get a dial tone. Do I need a filter, would that be the issue? I can't try the filter from the master socket as it's a different connector.

Any advice?

Thanks

You shouldn't use filters with a filtered faceplate.
http://bt.custhelp.com/app/answers/detail/a_id/40812/~/what-type-of-master-socket-have-i-got%3F


Do the rj11 extension sockets work with the router? Newer 5C face plates have an internal connection to run broadband extensions. This might be why they are rj11.

Browntoa

It's not uncommon for the developer to use a do box like

https://images.app.goo.gl/TeEyi1eddrhAhre68

Somewhere

The connection to the other sockets is not done , you need to do it

Retrogamer

Norman_Castle wrote: »

You shouldn't use filters with a filtered faceplate.
http://bt.custhelp.com/app/answers/detail/a_id/40812/~/what-type-of-master-socket-have-i-got%3F


Do the rj11 extension sockets work with the router? Newer 5C face plates have an internal connection to run broadband extensions. This might be why they are rj11.

NTE5C's normally come as default without a SSFP (pre filtered faceplate) and without an internal connection to run broadband extensions.

flashg67

Many years ago in my (then) new build, it took me a while to figure out that although the extensions were wired up, they'd managed to swap the wires to the wrong terminals - worth a check if not done already!