Bookings.com Question

eDicky

stephb34 wrote: »

Did you really pop by and have a look, if so thats fabulous, well done, above and beyond a posters duty. Or am i that person thats gullible and your having a laugh (i do apologise if your serious)

Well, it was an interesting diversion on a rainy Wednesday in Amsterdam, and not far out of my way. None of my posts are ever fictitious but suspicion that sometimes they might be is quite forgivable.

I should add to my observations that these hotels obviously have no shortage of customers (unless I was told that all the cheaper rooms were taken because I looked like someone who would never entertain staying in one if I saw it in advance), and I think that there is zero chance of any kind of 'goodwill' cancellation refund from this hotel.

Perhaps we'll hear from Jim about any comments received from the hotel as requested, or other outcome...

leylandsunaddict

brianposter wrote: »

And reading more carefully it appears that Leylandsunaddict is correct. Booking.com do a pretty good job of ensuring that they are not liable for anything in their T & Cs.
The fact that this is not at all obvious when making a booking (for example my credit card statement only mentions booking.com) could be a problem for them, but in principle LSA is entirely accurate.
Apologies, LSA.

No problem, but thank you for the apology. It's a mistake that's often made. People presume they're an OTA when they're just a platform, an electronic go between.

Knowing what capacity a company acts in is really one reason why booking terms and conditions need to be read before accepting them, no matter what we book and who with or through.

brianposter

Perhaps I should add that if I had a problem I would still take Booking.com to court despite being aware of those T & Cs.
All these type of companies try to minimise their liabilities but I do not see courts as being particularly sympathetic to this type of restriction.

leylandsunaddict

brianposter wrote: »

Perhaps I should add that if I had a problem I would still take Booking.com to court despite being aware of those T & Cs.
All these type of companies try to minimise their liabilities but I do not see courts as being particularly sympathetic to this type of restriction.

What type of restriction?

brianposter

leylandsunaddict wrote: »

What type of restriction?

Claiming that their activities do not involve any responsibility.

smurfy3msl1

Pollycat wrote: »

You don't say if your booking was non-refundable or not...

It was a non refundable room,but they spoke to hotel and I got refund.