Prepaid meter dept recovery

Alana1234

Hi, I am just looking for some advice on where I stand regarding a debt recovery on my prepaid meter. I moved into my property in 2011, the meter was already in the property and it's the same machine. As far as I am aware Ive always given actual readings.
9 weeks ago I got my annual statement which showed I owed £400 of which they had already recovered £200. The debt has just appeared, my energy use for the year was paid in full.
The next day I received the debt collection letter stating they would recover the remaining £200 over a couple months through my meter. I contacted Scottish power, customer service looked into it and couldn't see where this debt had come from. The girl said it was due to pre migration through systems? She also called the meter company who told her the amount Ive paid in the 8 years. Which all seemed to add up.
Several phone calls later and 9 weeks of paying the debt back, I was told today by customer service that it's been escalated again and they will call me on Tuesday. The advisor says he thinks it might look like the debt was from 2011. Can they just charge me for this? Should they not provide proof? , unfortunately I don't have my statement from 8 years ago.
Sorry for such a long post

JJ_Egan

Is this Oil or LPG ??


https://forums.moneysavingexpert.com/forumdisplay.php?f=13

Kitchen_Sink

Alana1234 wrote: »

Hi, I am just looking for some advice on where I stand regarding a debt recovery on my prepaid meter. I moved into my property in 2011, the meter was already in the property and it's the same machine. As far as I am aware Ive always given actual readings.
9 weeks ago I got my annual statement which showed I owed £400 of which they had already recovered £200. The debt has just appeared, my energy use for the year was paid in full.
The next day I received the debt collection letter stating they would recover the remaining £200 over a couple months through my meter. I contacted Scottish power, customer service looked into it and couldn't see where this debt had come from. The girl said it was due to pre migration through systems? She also called the meter company who told her the amount Ive paid in the 8 years. Which all seemed to add up.
Several phone calls later and 9 weeks of paying the debt back, I was told today by customer service that it's been escalated again and they will call me on Tuesday. The advisor says he thinks it might look like the debt was from 2011. Can they just charge me for this? Should they not provide proof? , unfortunately I don't have my statement from 8 years ago.
Sorry for such a long post

Yes, they must know where the debt originates from.

How did they recover half of the debt if they had not applied it to the meter??? :huh:

Anyway, ask them for a full explanation. Follow the sup[pliers complaint procedure if necessary

Kitchen_Sink

JJ_Egan wrote: »

Is this Oil or LPG ??


https://forums.moneysavingexpert.com/forumdisplay.php?f=13

I don't think so. I understood it to be electricity, or possibly mains gas, supplied through a pre-payment meter

Mister_G

Kitchen_Sink wrote: »

I don't think so. I understood it to be electricity, or possibly mains gas, supplied through a pre-payment meter

In which case it looks like the OP has posted on the wrong board.

Alana1234

Hi sorry it's an electricity meter. Sorry if I posted in wrong forum

Kitchen_Sink

Mister_G wrote: »

In which case it looks like the OP has posted on the wrong board.

If you think the thread may receive an improved response elsewhere, why not try to assist the OP and ask the friendly BG to move it to the board you think it will be better placed upon?

MSE requests you give new posters a chance! Please be especially nice

Of course, the BG may not agree to your request

Kitchen_Sink

Alana1234 wrote: »

Hi sorry it's an electricity meter. Sorry if I posted in wrong forum

Don't worry about it.

It seems to be getting lots of readership here, and I have already posted my advice