Shell energy broadband - any feedback from recent joiners ?

keef-WhatStandards

I access a webcam via my broadband and since taking Shell's deal speed has been very poor. In fact my inital connection sometimes times out, so I wouldn't recommend their service based on my previous suppliers at this property using the same router (Sky, Plusnet and Newcall Telecom) being quite acceptable in that department.

Edit: To put some figures on speed. Whilst downloads seem reasonable at 11Mbps uploads at 0.4Mbps are what seems to be choking the system.

starM

I signed up yesterday for £26.99 76mb super fast fibre

The email I have received clearly shows £26.99 includes VAT. It also mentions of £75 which will be paid and of Jan 2020.

Anyone connected with Shell. How is the service and speed like?

I am with Now TV contract is coming to an end. Wondering if I go back and see if they can offer me better deal

Thanks

GDB2222

keef-WhatStandards wrote: »

I access a webcam via my broadband and since taking Shell's deal speed has been very poor. In fact my inital connection sometimes times out, so I wouldn't recommend their service based on my previous suppliers at this property using the same router (Sky, Plusnet and Newcall Telecom) being quite acceptable in that department.

Edit: To put some figures on speed. Whilst downloads seem reasonable at 11Mbps uploads at 0.4Mbps are what seems to be choking the system.

Any idea why it’s different with different suppliers? They are essentially selling you the same BT Openreach product.

Nessie23

GDB2222 wrote: »

Any idea why it’s different with different suppliers? They are essentially selling you the same BT Openreach product.

Moved from Sky to PlusNet and although the broadband product was very similar and in both cases supplied with BT Openreach the speeds from PlusNet were terrible, I believe it was due to their awful router. Can't comment on ShellEnergy yet but this could be the case.

lpgm

Has anyone had the £75 credit due in October? I haven't.

GDB2222

Just received this:
You recently made the great decision to switch to Shell Energy Broadband through MoneySavingExpert.com. When you switched, we promised you some money off in the form of a £75 bill credit.
Well, good news, we’ve applied your bill credit. You’ll see it on your next bill.

lpgm

Thanks. Yes, I've had it too.

RayC333

Not ADSL in my case but same company. No issues at all so far and have just received notice of my £75 credit as promised. Well pleased.

ThePounds

They've now applied the credit on my latest bill, but it shows as £62.50 rather than £75, which I've not worked-out yet.

It seems that rather than applying a percentage of the credit to each monthly bill, they're simply not collecting any direct debits until all the credit has been used.

Or am I missing something there?

GDB2222

ThePounds wrote: »

They've now applied the credit on my latest bill, but it shows as £62.50 rather than £75, which I've not worked-out yet.

It seems that rather than applying a percentage of the credit to each monthly bill, they're simply not collecting any direct debits until all the credit has been used.

Or am I missing something there?

£62.50 +VAt = £75.

And, yes, it's applied as a credit to the account, which is exactly what they said they'd do.