Faulty TV, Consumer Rights 2015

MintyCyrmu

I'm hoping someone can help, I plan on contacting Citizen's advice on Tuesday for further clarification.

I purchased an LG TV from Tesco Direct in November 2016, it has recently developed a fualt - a blue tint/hue in varying degrees of depth across the screen.
To diagnose the problem, I did what most would do and searched Google, to my surprise I found that it is a fault experienced by other LG TV owners. The issue arises from the LED backlights failing and turning blue (instead of bright white), and one one forum I read that this could be covered by the Consumer Rights Act 2015 (which offers some protection for 6 years after purchase).

I contacted Tesco via email (with a photo of the screen) who are considering my case, we are currently awaiting confirmation from their support team that (in their words) the set has suffered an 'early life failure'.
Tesco have confirmed that if they are satisfied that this is the case they will calculate the intrinsic value of the TV and offer me a partial refund.

Would this be all I'm entitled to? I would prefer to have a repair or even a replacement if possible.

Thank you for your help.

McKneff

Tesco have the choice of how to sort the problem and it will be down to the cheapest solution.
Repair, replace or refund is what youre entotled to.

pinkshoes

It is probably not worth them repairing so a partial refund would be suitable.

How long would you expect a tv to last? How much did you pay?

My Sony Bravia is 18 years old!!!

MintyCyrmu

Hi McKneff, thank you for the quick reply.

The reason I ask this is because I read on the government legislation page for this that:

Section 24: Right to price reduction or final right to reject
134.This section provides for the consumer’s rights to reduction of the purchase price or to reject the goods and obtain a (partial) refund. These are generally available if repair or replacement of the goods has not been possible or has not corrected the fault. Under subsection (4),...

..and as yet, no attempt at repair or replacement has been made.

The TV was £449, I don't know how long a TV should last, I've had a small number of TVs over the years and they've all lasted longer than I needed (my choice to upgrade) personally I would think it to be more than 3 years. The 2015 act, I suppose, is there for that reason?

foxtrotoscar_2

From memory it's 'up to' six years. A three year old TV is virtually worthless £50-£80 at most.

JJ_Egan

The up to six years is not warranty or how long something should last .
Its the time allowed to take the problem to court .

foxtrotoscar_2

JJ_Egan wrote: »

The up to six years is not warranty or how long something should last .
Its the time allowed to take the problem to court .

The point I was making is that six years is not a fixed term time in statute. A £10 kettle as opposed to a £100 kettle for example.

LadyDee

As you've had nearly 3 years use of the TV, any refund offered will reflect that, otherwise you've had use of a TV for nothing for 3 years if they replace it - is the same model still available?

McKneff

The partial refund will be the cheapest option.

Hunter_Jaeger

OP I have stopped buying LG TVs and monitors because they do seem to fail earlier than other brands.

(Of course this my very own limited experience and I might just have been unlucky)

MintyCyrmu

Indeed. A friend of mine had an LG before I did, it has since expired.

Tesco have offered £110. I asked if they were willing to attempt a repair, they declined. I'll wait until tomorrow to speak to citizen advice but I think this is about as good as it's going to get.

Thank you all.