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Accommodation not as advertised
Comments
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Looks like the usual clique have completely missed post 15 then. They're too busy having fun attacking I expect, Kitten.
Post 15, regarding loss of enjoyment?
No one has missed that. Lack of enjoyment is not clear cut. If i go to a theme park and one ride is closed, despite it being advertised as the new big cool ride, and the main reason I went, the ride I really wanted to go on, I can leave and request a refund because I wanted to go on that ride and they advertised it falsely.
I cant stay for a full day, go on all the rest of the rides, then claim I didn't enjoy myself and the day was ruined, please give me a FULL refund.
Pray tell what exact lack of enjoyment can be ascertained by the caravan 'having a different feeling' because it was suitable for those with disabilities. Do you feel it will be a 100% refund?0 -
KatrinaWaves wrote: »Post 15, regarding loss of enjoyment?
No one has missed that. Lack of enjoyment is not clear cut. If i go to a theme park and one ride is closed, despite it being advertised as the new big cool ride, and the main reason I went, the ride I really wanted to go on, I can leave and request a refund because I wanted to go on that ride and they advertised it falsely.
I cant stay for a full day, go on all the rest of the rides, then claim I didn't enjoy myself and the day was ruined, please give me a FULL refund.
Pray tell what exact lack of enjoyment can be ascertained by the caravan 'having a different feeling' because it was suitable for those with disabilities. Do you feel it will be a 100% refund?
Tell me where Kitten has said she wants a full refund? She hasn't. You're stressing that amount to give yourself more ammo to keep you on your high horse.
It's not easy rearranging alternative accommodation at the last minute during school holidays, not without paying massively over the odds. Yes there was an option to go home, but Kitten has already stated the company kept her hanging on about arranging other accommodation. We don't know how long the journey took to get to the accommodation either, sometimes it's just not practical to turn around immediately and go back.
And perhaps the children were not too bothered about the deco, but Kitten should get what she paid for at the very least, especially if it was more luxurious style she was looking for, but ended up in something resembling an old people's home.There's a storm coming, Mr Johnson. You and your friends better batten down the hatches, because when it hits, you're all gonna wonder how you ever thought you could live so large and leave so little for the rest of us.0 -
Tell me where Kitten has said she wants a full refund? She hasn't. You're stressing that amount to give yourself more ammo to keep you on your high horse.
It's not easy rearranging alternative accommodation at the last minute during school holidays, not without paying massively over the odds. Yes there was an option to go home, but Kitten has already stated the company kept her hanging on about arranging other accommodation. We don't know how long the journey took to get to the accommodation either, sometimes it's just not practical to turn around immediately and go back.
And perhaps the children were not too bothered about the deco, but Kitten should get what she paid for at the very least, especially if it was more luxurious style she was looking for, but ended up in something resembling an old people's home.
She has been asked multiple times for what she paid, vs what the other site advertised this caravan for. She has chosen not to provide that info, therefore people have found it difficult to help her with her 'reasonable compensation'
If she wants to post what she paid vs what the other cheaper site had vs what she thinks she should pay, then people can give a 'reasonable' idea of what her rights are, but harping on about excited children etc is not going to get anyone anywhere. At this point it is goodwill. An alternative service was offered and was accepted (staying in it means it was accepted)
Also, disabled people arent all 'old people' Disabled peoples home dont all look like 'old peoples homes' Thats a pretty rude assumption.0 -
KatrinaWaves wrote: »She has been asked multiple times for what she paid, vs what the other site advertised this caravan for. She has chosen not to provide that info, therefore people have found it difficult to help her with her 'reasonable compensation'
If she wants to post what she paid vs what the other cheaper site had vs what she thinks she should pay, then people can give a 'reasonable' idea of what her rights are, but harping on about excited children etc is not going to get anyone anywhere. At this point it is goodwill. An alternative service was offered and was accepted (staying in it means it was accepted)
Also, disabled people arent all 'old people' Disabled peoples home dont all look like 'old peoples homes' Thats a pretty rude assumption.
Maybe Kitten is just after an idea of percentage, or ideas in how she can quantify an amount herself. Posters have already stated, which is correct, that they can't give an exact figure out.
As for the 'old people's home' comment being a rude assumption. I didn't say a disabled person's home looks like an old people's home did I? I said the van looks like one.
What do old people's homes have in them? I'm talking about homes, not households? Railings, hand bars, easy accessible bathrooms etc, and what did this van have in it? Railings, hand bars...etc etc. Unless this van had sensory aids in, which it didn't.There's a storm coming, Mr Johnson. You and your friends better batten down the hatches, because when it hits, you're all gonna wonder how you ever thought you could live so large and leave so little for the rest of us.0 -
Your lack of knowledge wehen it comes to the law can be shown by the totally inaccurate advice given here;
https://forums.moneysavingexpert.com/discussion/6039633
Just read that. Hilarious!If you are querying your Council Tax band would you please state whether you are in England, Scotland or Wales0 -
Maybe Kitten is just after an idea of percentage, or ideas in how she can quantify an amount herself. Posters have already stated, which is correct, that they can't give an exact figure out.
As for the 'old people's home' comment being a rude assumption. I didn't say a disabled person's home looks like an old people's home did I? I said the van looks like one.
What do old people's homes have in them? I'm talking about homes, not households? Railings, hand bars, easy accessible bathrooms etc, and what did this van have in it? Railings, hand bars...etc etc. Unless this van had sensory aids in, which it didn't.
Thanks.
Yes a simple (and fair) percentage was all I was after - kind of given up on that and have just compiled our complaint and left it to them to make an offer before we decide what to do.
The advice to just reject the entire holiday and leave is frankly as comical as the notion that if you stay in it you're somehow "accepting" it and have no recourse to complain.
But I'm used to it, it's all good and we'll get there in the end.0 -
That's a ridiculous comparison, you are not talking sea view or the like. You are complaining about the d!cor and the fact that there were disability aids.0
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kittennose wrote: »Thanks.
Yes a simple (and fair) percentage was all I was after - kind of given up on that and have just compiled our complaint and left it to them to make an offer before we decide what to do.
The advice to just reject the entire holiday and leave is frankly as comical as the notion that if you stay in it you're somehow "accepting" it and have no recourse to complain.
But I'm used to it, it's all good and we'll get there in the end.
The reason you were asked several times for the price/ duration of the caravan hire was because it would otherwise be difficult to ascribe what would be a reasonable amount to request as compensation for a lack of decking and some decor changes compared to what you believed you were booking. As an example I believe the loss of a promised sea view in a 5 star resort in the Maldives would warrant a larger % of compensation than a similar lack of view in an apartment in Fuengirola.0 -
Exactly. There is no set percentage - Every case would be different.
If OP wants help but does not want to provide these figures - Then i'm out.0 -
powerful_Rogue wrote: »Exactly. There is no set percentage - Every case would be different.
If OP wants help but does not want to provide these figures - Then i'm out.
As will the owner be when they receive an open ended complaint. A simple 'many thanks for your feedback' will kill the claim :rotfl:0
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