Accommodation not as advertised

swingaloo

If you had the same number of rooms, beds and facilities then I don't think you have much hope of getting much back.

How can you have 'Loss of enjoyment'?


If it was so bad then however disappointed the children you should have told them that it was not the accommodation you have booked and refused to stay rather than have accepted it.

[Deleted User]

Doubt very much the kids noticed or cared.

Every caravan I've booked states "for illustrative purposes only" on the photos. So never expect that exact van.

Matty36

You went into McDonald's, ordered a triple cheese burger, received a double cheeseburger, ate the whole double cheeseburger, now want to complain.

Better start practicing your best compo sad face

unholyangel

This is actually one of the few instances there can be a claim for loss of enjoyment/distress/disappointment - where holidays are involved.

Holidays the purpose of the contract itself is enjoyment/relaxation/peace of mind. Which is why its one of the few instances it can have a legal basis for claiming for loss or reduction of those elements. It would depend on the difference between what was advertised and what was delivered. I mention this because sometimes people make mountains out of molehills. But sometimes people make molehills out of mountains

However awards for such things are usually not overly generous because civil law isn't designed to punish the wrongdoer but to restore the injured party. So keep expectations reasonable & realistic.

kittennose

SHAFT wrote: »

Given you accepted the caravan your answer is in #4.

Thankfully the law doesn't agree with you.

KatrinaWaves

kittennose wrote: »

Thankfully the law doesn't agree with you.

Please copy 'the law' into here, because there is no 'law' on this.

Oh wait sorry I found it:

Act 1 of the right to not to be reminded that disabled people exist in caravans law.

How much money do you actually think you're entitled to because you were sad they were disabled aids in your caravan?

I bet your children couldnt give two hoots and had a lovely holiday regardless.

The roof wasnt leaking. The bed wasnt mouldy. There were handrails etc. You are overreacting massively. get a grip.

kittennose

swingaloo wrote: »

If you had the same number of rooms, beds and facilities then I don't think you have much hope of getting much back.

How can you have 'Loss of enjoyment'?


If it was so bad then however disappointed the children you should have told them that it was not the accommodation you have booked and refused to stay rather than have accepted it.

If a nice view of the sea was important to you and thus you booked a sea-view room only to find on arrival you got a view of the carpark are you going to up-sticks and fly home and cancel the entire holiday so you can fight for a full refund? I doubt that.

What if you booked a 5 star room and found yourself in a budget room? Fly straight home?

You, and others are suggesting when missold accommodation you have 2 binary options, cancel your entire trip or accept it.

With such a miss-understanding of basic rights is it any wonder why businesses frequently get away with so much misselling and false advertising to British consumers who are often all to happy to just accept it.

*shrugs*

Aylesbury_Duck

kittennose wrote: »

Thankfully the law doesn't agree with you.

In which case, take them to court and claim back a large proportion of your holiday cost.

Don't forget to ask for a hamper.

KatrinaWaves

Aylesbury_Duck wrote: »

In which case, take them to court and claim back a large proportion of your holiday cost.

Don't forget to ask for a hamper.

Pretty sure theres a hamper already on order. I'm sure itll be there in the morning.

kittennose

Aylesbury_Duck wrote: »

In which case, take them to court and claim back a large proportion of your holiday cost.

Don't forget to ask for a hamper.

Hopefully it won't go to court, but if it does it does.