New Post Advanced Search
Important update! We have recently reviewed and updated our Forum Rules and FAQs. Please take the time to familiarise yourself with the latest version.

Extra Leg room seat rip off on TUI

30 replies 10.6K views
tony863tony863 Forumite
350 posts
Part of the Furniture Combo Breaker
✭✭
So I booked extra leg room seats for my 9hr flight with TUI on their dreamliner at a cost of £220 only to find out that the only thing we get is an extra 2 inches in seat space in front of us!!!!!

Apparently it's my fault that I should've noticed the difference between extra seat space and extra leg room. I've tried complaining but they won't entertain a refund and the flight is full so they won't move me either.

Anyone have any knowledge of this and whether it's worth complaining about or should we just swallow it? They argue that it's in their T&C's but my complaint is that it's not clear what you get and that a reasonable person would assume extra leg room means you don't have anyone sitting in front of you.

fuming
«13

Replies

  • mamanmaman Forumite
    23.2K posts
    Part of the Furniture 10,000 Posts Name Dropper
    ✭✭✭✭✭
    So are you saying that it's advertised as 'extra leg room' but you really get a wider seat or that you bought 'extra seat space' when extra leg room was also an available option?

    If it was the latter and faced with two options you chose the wrong one then I wouldn't think that you have a case. To me, extra seat space is a tactful way of offering a bigger seat for the overweight. ;)
  • bradders1983bradders1983 Forumite
    5.1K posts
    1,000 Posts Third Anniversary Name Dropper
    ✭✭✭✭
    Hang on, if the seat is 2 inches further from you in front surely that means more room for the legs? Or am I being thick?
  • CardinalWolseyCardinalWolsey Forumite
    618 posts
    500 Posts Third Anniversary Name Dropper
    ✭✭
    SeatGuru does show TUI's Dreamliners as having a number of rows considered as extra legroom (and they are not exit rows), and when doing a fake booking now the TUI site (and confirmed via TUI's help pages) says you will have the option to choose your seats from a seat map.

    Where were you flying to though, and we can take a look at the specific plane you will be on.

    Note - according to TUI, their additional space seats are likely to be emergency exit rows, bulkhead seats, or those where you get additional space due to the curvature of the plane.

    ETA: TUI's site does also state that an additional leg room seat will give you an additional two inches of seat pitch.
  • TadleyBaggieTadleyBaggie Forumite
    3.9K posts
    Ninth Anniversary 1,000 Posts Name Dropper
    ✭✭✭✭
    tony863 wrote: »
    and that a reasonable person would assume extra leg room means you don't have anyone sitting in front of you.
    Why would you assume that? Just probably means you are in a row with a widow exit and hence a wider spacing to allow quick evacuation.
  • bradders1983bradders1983 Forumite
    5.1K posts
    1,000 Posts Third Anniversary Name Dropper
    ✭✭✭✭
    I wouldnt assume that at all either. Easyjet offer extra legroom seats slap bang in the middle of the plane, yes you have people in front, but they have extra legroom.

    Surely when the OP booked these seats he was able to pick from a seat map?
  • Important update! We have recently reviewed and updated our Forum Rules and FAQs. Please take the time to familiarise yourself with the latest version.
  • Alan_BowenAlan_Bowen Forumite
    4.1K posts
    Part of the Furniture 1,000 Posts Name Dropper
    ✭✭✭✭
    I am sorry to say the TUI brochure in front of me is quite clear

    "Extra legroom seats give you up to 2 inches on your seat pitch plus priority access to online check-in"

    and that appears to be what they are offering. This may well be at least partially pointless since if you pay for extra legroom seats I assume you don't need priority check-in since the seats are already chosen? And I don't like the words 'up to' either but it seems there may be nothing you can do now except let everyone know to read the terms before signing away your money!
  • heatherw_01heatherw_01 Forumite, Board Guide
    6.1K posts
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    ✭✭✭✭
    You did get more legroom though.
    Just because you thought no one would be in front of you was a mistake on your side.
    I'm the Board Guide on Quick Grabbit, Freebies, Overseas Holidays & Travel Planning and the UK Holidays, Days Out & Entertainments boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Board guides are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to [email protected] (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
  • soolinsoolin Forumite, Board Guide
    66.4K posts
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    ✭✭✭✭✭✭
    tony863 wrote: »
    So I booked extra leg room seats for my 9hr flight with TUI on their dreamliner at a cost of £220 only to find out that the only thing we get is an extra 2 inches in seat space in front of us!!!!!

    Apparently it's my fault that I should've noticed the difference between extra seat space and extra leg room. I've tried complaining but they won't entertain a refund and the flight is full so they won't move me either.

    Anyone have any knowledge of this and whether it's worth complaining about or should we just swallow it? They argue that it's in their T&C's but my complaint is that it's not clear what you get and that a reasonable person would assume extra leg room means you don't have anyone sitting in front of you.

    fuming

    I am not sure that any reasonable person would assume that extra leg room means you are in the front row only ? I often book extra leg room and it's usually the front few rows set slightly further apart, plus the over wing exit rows - where there is plenty of leg room for obvious reasons.

    OP I think you have exactly what you paid for and what any reasonable person would assume was being offered.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to [email protected] (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
  • tony863tony863 Forumite
    350 posts
    Part of the Furniture Combo Breaker
    ✭✭
    https://www.firstchoice.co.uk/holiday/info/seats-with-extra-legroom

    https://www.firstchoice.co.uk/holiday/info/seats-with-extra-space

    flying dreamliner to DR.

    the point is not whether I've made the mistake or not (I admit I have). I just feel their descriptions should include that it is just a standard seat. the price paid should represent more than a standard seat and a 'benefit' of 2 inches isn't a fair representation.

    my point about being reasonable is based on how law works ie, what would a person on the street think they were getting for the money. I accept that the website says you get 2" extra but when their response is that I should've read T&C's, that's something I wonder about challenging.

    If ABTA (or whoever) think the description vs cost is misleading they could find in my favour.
  • bradders1983bradders1983 Forumite
    5.1K posts
    1,000 Posts Third Anniversary Name Dropper
    ✭✭✭✭
    Can only assume the OP is in rows 30-36 of this one:

    https://www.seatguru.com/airlines/Thomson_Airways/Thomson_Airways_Boeing_787-8.php

    Was the row number not a small clue?

    OP - was the seatmap you were presented with when booking not a clue either?
    If you think anyone would find in your favour here, then sorry you are having a laugh.
Sign In or Register to comment.

Quick links

Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support