BT charging me £3.00 for 1571!

Legacy_user

Just checked my online BT bill for Nov which will be taken from my bank a/c in Dec.

I see the cheeky sods have made a "one-off charge" for the FREE! 1571 service!

Anyone else had this?

(Apologies if this has been mentioned before - not a regular on this board )

gt94sss2

BT will charge you £1.75/month (£5.25/quarter) for Caller Display if you don't make 2 chargeable calls per month (if you're billed monthly) or 6 chargeable calls per quarter (if you're billed quarterly).

Similarly, BT will charge you £1/month (£3/quarter) for 1571 if you don't make 2 chargeable calls per month (if you're billed monthly) or 6 chargeable calls per quarter (if you're billed quarterly).

So, that's either 2 x 4½p calls or 6 x 4½p calls if you make sure those calls are evening or weekend calls of less than an hour to UK 01/02 numbers. These can be the same 2 (or 6) calls.

In summary, the cost to keep both (not each) is 27p per quarter. (You can also use Friends and Family numbers to reduce this)

The above is on BT Option 1 - if you are on BT Option 2 or 3, BT don't care if the call is chargeable or inclusive (i.e. to a landline not a 0800 number)

If you use another carrier for your calls, prefixing a number with 1280 will route that call via BT.

This has been the case for a while..

Regards
Sunil

System

Thanks Sunil.

I've had Onetel as my CPS provider for about 3 years now and BT have never charged me before for 1571 and I'm on Option 1.

gt94sss2

bham-dave wrote: »

I've had Onetel as my CPS provider for about 3 years now and BT have never charged me before for 1571 and I'm on Option 1.

The charge/call requirement for the 'free' Caller Display service has been enforced for about a year.

I believe the charge/call requirement for 1571 came in on 1 May 2007 but that the BT bill stuffer had been warning about it since January his year.

At the same time, BT announced that should you not use your 1571 mailbox for 90 days it will be suspended and cleared. It will be reinstated on dialling 1571.

Regards
Sunil

dashforth

0800 numbers are chargeable numbers - however the charge is zero.

Also, if you are on CPS, don't forget to dial 1280 before calling the 0800 number.

gt94sss2

dashforth wrote: »

0800 numbers are chargeable numbers - however the charge is zero.

0800 numbers are not chargeable to the person making the call and also do not appear on their BT telephone bills so don't count towards the call requirement for 'free' 1571/Caller Display

Regards
Sunil

Gambler

How can I cancel BT1571 please?

We have a digital answer phone now but we keep missing messages if the phone is engaged as 1571 kicks in.

gt94sss2

Gambler wrote: »

How can I cancel BT1571 please?

We have a digital answer phone now but we keep missing messages if the phone is engaged as 1571 kicks in.

I think 1571 kicks in after 7 rings - to cancel it call BT on 150 and ask.

You may also be able to cancel it on BT's website

Regards
Sunil

Heinz

gt94sss2 wrote: »

I think 1571 kicks in after 7 rings - to cancel it call BT on 150 and ask.

You may also be able to cancel it on BT's website

Regards
Sunil

The link below is to the page on BT's website I used to cancel 1571.

CANCEL 1571 ONLINE.

moggsy

Well I've just received my November quarterly bill and have found the 1571 'one off charge' on there also.

The thing is I use paperless billing and at no point have I been informed by BT that this charge was coming in. Is it therefore even legal for them to charge me it?

Gambler

Heinz wrote: »

The link below is to the page on BT's website I used to cancel 1571.

CANCEL 1571 ONLINE.

Thanks Quentin, cancelled within 24 hours of the request.