DFS sofa - bought over phone - too big - what will my options be?

the_lunatic_is_in_my_head

The question is does

It is your responsibility to return the items to our central delivery point in a good condition. However DFS recognise that many customers do not have the means to do this, and so will arrange collection during normal business hours (Monday to Friday) if requested. In such circumstances a charge of up to 20% of the price of the furniture will be made to cover the cost of collecting the items. This charge will be calculated according to the number of items to be returned, availability of a delivery vehicle, your location and complexity of removal.

comply with

http://www.legislation.gov.uk/uksi/2013/3134/schedule/2/made

m)where applicable, that the consumer will have to bear the cost of returning the goods in case of cancellation and, for distance contracts, if the goods, by their nature, cannot normally be returned by post, the cost of returning the goods;

Given you could spend £500 or £5000 I don't see how a random 20% is advising the cost of return.

OP did you get any additional information by email or on paper regarding cancelling?

Silver_Shark

I can tell you how unreasonable DFS can be. My sofas were delivered damaged. I opened a case with the Furniture Ombudsman who ruled it was reasonable for DFS to repair the damage and give me £100 compensation even though I exercised my right to reject the sofas within 30 days. The latest twist in the tale is they now want me to pay 20 percent of the cost for collecting them as the Furniture Ombudsman ruled in their favour. As these sofas cost me over £3,500 they could ask for £700 for me to be rid of them adding insult to injury.

So it does depend on what the sofas cost in the first place as to whether the cost of collection is reasonable or not.

rikbar

the_lunatic_is_in_my_head wrote: »

a charge of up to 20% of the price of the furniture will be made to cover the cost of collecting the items.

I think that you will find that this charge is capped at 20% so you won't pay more than that, but may pay less when they run the numbers on how much it costs. As such this would comply and may actually work in their favour should the total return cost be more than 20% of the amount paid.

1974Stephen

Hi. Really sorry to hear about this and I am sorry to come on and change the subject but I want to know stuff.

I want a new sofa. I have a really nice one but I bought it in 2003. If I could go back to the same shop and buy the same one again I would do as it's a classic look, will never date.

But the business was bought by Harveys who sell rubbish. Mines was made in UK, not sure where theirs are.

When I look at DFS website, I check the measurements and my front door is 30 inches wide. Not one sofa is 30 inches wide. How do they get these through the door.?

I live in a tenemental and sofas must have fitted through at some point. I just dread the your own situation.

Silver_Shark

There's a video on the DFS website. It doesn't exactly answer the question of how they get sofas through the door.



https://www.dfs.co.uk/content/delivery

My delivery was nothing like that. No packaging on my sofas, they reckon it was taken off in the van. Delivery driver told us to contact DFS in a couple of weeks time about the damage to the sofa. Also told us they are only allocated fifteen minutes to deliver and install the sofas. DFS later informed us we shouldn't have been told that.

Buyers beware.

Matty36

Unfortunately, as mentioned its the customers responsibility to make sure it fits through doors and up stairs or where ever. 20% is harsh though.

Curious as to whether they charge you 20% upfront or just refund 80%.

jimbo6977

https://www.wickes.co.uk/Wickes-Powastrike-Sledge-Hammer---7lb/p/167858?utm_source=google&scid=scplp167858&sc_intid=167858&gclsrc=aw.ds&&gclid=EAIaIQobChMInsOJ4a_-4wIVxeJ3Ch1zkwUvEAQYAiABEgKulPD_BwE

the_lunatic_is_in_my_head

rikbar wrote: »

As such this would comply.

Based on what, it's still a random figure even if it's capped and doesn't advise how much the return would cost if the consumer wanted to return it themselves.

Silver_Shark

the_lunatic_is_in_my_head wrote: »

Based on what, it's still a random figure even if it's capped and doesn't advise how much the return would cost if the consumer wanted to return it themselves.

Correct, they could come up with any figure of up to the 20% of the total cost of the furniture.

They make a £69 charge for delivery and installation but who knows how much they'd charge for collection.

Shleeford

Hi all. Can someone let me know what happened in the end. Happened today to me so they have taken it back but not sure what happens next. It was similar size to my previous one so I didnt think it would be so different. Thanks