DFS sofa - bought over phone - too big - what will my options be?

canadel1983

Ordered a lovely sofa over the phone, on finance, came today and will no way fit through the door to the lounge. Can’t be taken apart because of the style. So. What will my options be tomorrow when the case manager calls?

I THINK my worst case scenario is I will need to pay 20% of the cost to cancel my contract and them take it back, is that right?

Silver_Shark

You can't blame DFS if the sofa is too big for your lounge. I'm afraid the terms and conditions do say up to 20% of the cost for collection.

jweb2k

Pop a window out, if you've got one big enough?

canadel1983

That’s fine and expected, I just was worried I’d be left with a sofa I can’t get in, if 20% is my Wray case scenario I can live with that!!

Aylesbury_Duck

As above, can you get it through a front or rear window if it's temporarily removed?

If you can't, I'm afraid you're liable for the 20% charge.

canadel1983

No it’s a bay window and the prices we are being given to get that done are stupid. I’d rather pay 20% as it’s cheaper. So paying 20% IS the worst case scenario, ie I won’t hve to pay 100% and keep the sofa?

KatrinaWaves

As long as you ordered it entirely at a distance, then yes

Did you go and look at it in store beforehand?

(I am not aware of any DFS policies above statutory FYI)

canadel1983

Hi there, entirely over the phone having seen it online. Never went to see it?

strawb_shortcake

A very long time ago we ordered a settee from one of the chains, paid cash and when it was delivered wouldn't go through the door, we went back the following day and got a full refund, even better they miss-counted the refund and we got an extra £20.

Bermonia

Insightful as it may be I’m not sure what the OP is meant to do with that information annabanana lol

unforeseen

They may take it back but have you talked to the finance provider as well?