SVS Securities - shut down?

My2penneth · 26 September 2019 at 3:54PM

CHECK THE PDF SETTINGS - change the magnification :-))

My2penneth · 26 September 2019 at 3:57PM

When I received the email, I opened it up and it only showed 2 pages and a table of holdings.

I contacted LC and they said my missing holdings were there ! I think if you change the magnification settings on the pdf they've sent you you might have more joy!

SO - CORRECTION - THE HOLDINGS WERE 100% CORRECT

but it's good to see that it wasn;t just me having finger problems with the email !!

johnburman · 26 September 2019 at 4:00PM

Don't scare us all!

Crossy1 · 26 September 2019 at 4:08PM

Tried that, nothing else has appeared,its way out, unable to get through on the phone to them. Worried!

My2penneth · 26 September 2019 at 4:29PM

Try adjusting the magnification settings or try printing the letter. Hopefully you will be able to see your holdings.

Crossy1 · 26 September 2019 at 4:30PM

Just had a thought that might explain it. I dealt through an ISA account and a standard trading account, both XO. While I have a record of all the shares I own I can not remember exactly the split between them. Could it be possible they have just sent details of the non ISA account. Any advice most appreciated.

shiznit76 · 26 September 2019 at 4:33PM

nothing yet for me, mind you, i suppose they won't fire out to all customers at same time

My2penneth · 26 September 2019 at 4:40PM

Crossy - I have ONLY received info on my non ISA account at the moment - my ISA account is a different number entirely so YES it is the probable explanation for your missing shares - they will be detailed in a second email statement.

I'm expecting 4 statements ( two for me and two for my wifes accounts - we've just had 1 statement at the moment). They have 21000 clients to sort out.

I spoke to them today (4:30pm -ish) - they answered within a few rings. They promised to phone me back when I was querying the account - They did this within about 15 mins so +1 to Leonard Curtis.. They did mention that they were sending out details but they had such a lot of them to do. fair enough!

Crossy1 · 26 September 2019 at 4:47PM

Thank you for that. I managed to find the account number and that is exactly what has happened. Everything is fine with the information I have received it just relates to my non ISA account. Apologies if I have worried anyone unnecessarily and thank you My2penneth for replying so quickly. i can rest easy again!