SVS Securities - shut down?

snipkin

When I got through to the dealing desk this morning what surprised me was how quiet and peaceful it seemed there. I assumed there would be a hive of frantic activity going on in the background. But it was like the dealer had been sitting there most of the morning just looking out of his window on a very quiet day, nothing much going on......

Thrugelmir

snipkin said:

When I got through to the dealing desk this morning what surprised me was how quiet and peaceful it seemed there. I assumed there would be a hive of frantic activity going on in the background. But it was like the dealer had been sitting there most of the morning just looking out of his window on a very quiet day, nothing much going on......

Probably because there'll be working from home...........

My2penneth

johnburman said:

1   I can now receive the two part authentication number-  they all of a sudden started sending them to me
2 - i phoned the dealing desk and bought some ETfs.  All done manually by a nice dealer.  Who charged me £7.95 commission.  No it does not show up anywhere; and no my cash balance has not been reduced and no I do not have a Contract Note and my figues on my account make no sense at all,but on the 'phone I bought something.  And yes it too 15 minutes and yes he told me he needed 3 screens ot do it and yes he confirmed it was my ISA (this took him 5 minutes to find out).

I asked him about transfers and he said he was the delaing desk and knew nothing about nothing other than delaing.

Give it 3 or 4 days and you should see your buys turn up/ visible in your SC account. If you then click on the eye next to the share it will give a reference number.

johnburman

My2penneth I should not have to wait 3 of 4 days. Not 3 or 4 minutes or hours, 3 or 4 seconds maybe.  And a small PS, the traders, or at least mine was not working from home.  He had a colleague there and had to ask him a question.  

eskbanker

johnburman said:

he said he was the delaing desk and knew nothing about nothing other than delaing.

Is there a 'y' missing there?

johnburman

es there is!  

johnburman

Actually now I think about it no there is not, its dealing.  Maybe being locked out of you r own money for 13 months and holding on the phone for an hour gives you dyslexia. 

masonic

If I had any reason to phone ITI and ended up getting through to their dealing desk where I was told they know nothing other than dealing, I don't think I could resist checking they didn't say delaying. Having said that, the delaying desk at ITI would be a lot busier.

9406824

How long do I have to wait before I can put a complaint into the FCA and FOS about this whole debacle and with regard to my transferring out of ITI CRAPITAL.

richNick

Thanks to all here for useful pointers.

I am very relieved to hear that it is possible to deal out of positions by phone. I intend to try that for myself tomorrow. Further reassuring to hear that the 'Dealer' was kind enough to email out a 'Withdrawal form'.

But here is the (for me) £15,000 question: Has ANYONE on this forum yet managed to extricate cash withdrawals from ITI Capital (from an Ex-SVS ISA account) and actually had the proceeds turn up on their bank account? If anyone can give me a positive answer to that question they will have cured an old man of his insomnia!  I have trawled several pages back on this forum and know some have applied for withdrawals but can find no mention of a successful outcome.