SVS Securities - shut down?

manorhouse

Standard_Goose said:

I have decided to transfer everything in my account to my Interactive Brokers account for now. I'll sort out selling my positions and transferring money out once they have it all. I have filled out a load of information on their website (with the assistance of their call centre) and informed ITI by email. I'll let you all know how it goes, but it just seems a lot easier than trying to get ITI to do anything.

There appears to be a lot of dross on here of late , its painful enough dealing with ITI.
I do find info on other Brokers worth reading so thanks to everyone posting about that .

Now I have been told i have been accepted for both my accs ( i only bothered "on boarding" for the one )
They told me that was good enough.
The only way to withdraw is to print form they send and scan it back .
( i have pointed out not all will have a printer or scanner and some might be stuck at home )
Was told this comment  would be past up and considered.
Id imagine they will come back with post as this will be to there benefit.
I will inform if i get funds but i am not paying extra so it should take as long as jarvis.
Hl. and Halifax  can get it into your bank same day ( they must of heard of faster payment ) that is a plus for them.
Was told within a few days i will be sent by e-mail passwords to log onto this trading acc of theirs.
Hence i was surprised some of you have already got onto it.

My2penneth

Dear ITI , when it comes to buying and selling shares/funds we want something like iWeb's system. You enter the ticker name for the company (e.g. LLOY),  verify the name and then enter the number of shares or sum of money to buy or sell.
Then you press "continue" and it will offer a price - you have 15 secs to say Y or N. 
No faffing about. 


What we don't want is software that if you press the wrong buttons you send the launch codes to the US Military!

sweeter_strudel

My2penneth, I wouldn't have bothered asking ITI to get their Buy button sorted. We will all just be clicking the Sell.

johnburman

Well said My2penneth.  Just like the SVS plaform!

My2penneth

August 5th ..still not able to buy / sell. 
One account has been on boarding since Friday 24th July. 

Sheris

My2penneth said:

August 5th ..still not able to buy / sell. 
One account has been on boarding since Friday 24th July. 

I still cannot Log in !

My2penneth

Fancy a career with ITI...they are advertising jobs with a start date of April 2020. 
Do they actually maintain their website?
Can YOU "drive the customer journey"...?

https://iticapital.com/#footer

moneytroll

The page where it says "Upload your documents" is stuck for me (see screenshot). I have been trying to email and call for days now, no response. Is anyone else experiencing similar issues? I really need access to cash very urgently and don't know what to do...It has been almost a year since the collapse of SVS. Is there a way to get Leonard Curtis to apply some pressure? I don't find it ok how they just write their 'good bye' letter and walk away, before anything is working. Really at my wit's end with this.

johnburman

Let's apply for it.  At least we will then be able to answer our own queries (or not!)
And the reason why it is old is simple...they have not been able to fill the role, so that is why very little is being actioned and why th ephone takes oh so long to answer.

PS: the answer given on the phone that this will be reported "to senior managmeent" or "escalated" leads me to think that th esuctomer services team just answer the 'phones but can not actually *do anything*. 

PPS: the updated notice to clients of SVS finishes:

 due to the volumes of calls and emails we are receiving during this period, you may experience a greater wait time.
But why.   Yes they are onboarding 20000 unhappy stressed brand new clients, but they knew about that and have done so for the last 5 months. ,And they will have recruited all the necessary new staff to deal with them I am sure.  So why any "greater wait time"?
============
  

Customer Service associate

ITI Capital Private Clients (UK) · 02.03.2020

Type:

Permanent

Start Date:

April 2020

9406824

Update: I’ve been on the phone this morning with LC and apparently they have had a long conference call with ITI and have Basically told them to sort this mess out ASAP.

ive been told that ITI have guaranteed LC all issues will be resolved this week apparently they will have people also working thru the weekend to make sure of this.

Also been told again LC are sending staff to liaise with ITI.