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Simba Mattress

edited 30 November -1 at 1:00AM in Consumer Rights
21 replies 1.5K views
hartynollhartynoll Forumite
43 posts
edited 30 November -1 at 1:00AM in Consumer Rights
Hi There

I am looking for some advice please.

I order a Simba mattress a few months back online. The mattress was £749 but when I was on the website, there was a bundle deal for £770 which included two pillows, a mattress topper as well as the mattress.

I thought that it was worth trying out the pillows for an extra £20 so went ahead with it.

Once everything was received, we tried out the pillows, which were ok but not great and although the mattress was ok, it was a bit too soft. Simba offer a 100 night guarantee where you can return the mattress if you are not 100% happy, so that is what I did.

After collecting the mattress, Simba have refunded me just under £580, meaning that for the pillows and mattress topper, I have effectively paid £200.

This has left me very disappointed as I owuld never have paid this amount for some pillows. I have contacted Simba and they have said that they have refunded the cost of the mattress only.

They have sent a breakdown of the cost of each item within the bundle, which does reflect the confirmation email I received after I purchased, but this was not made clear before I was paying nor at the checkout page.

Simba are not interested in my complaints at all and I was wondering if anyone agrees with me that this is a bit of a shady way of selling their goods and if so, what I can do next?

thanks guys
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Replies

  • edited 2 August 2019 at 10:25AM
    neilmclneilmcl Forumite
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    edited 2 August 2019 at 10:25AM
    They are quite clear that the 100 days return policy is for the mattress only. I don't see what the issue is given that the costs of your order were fully itemised at the beginning and they've refunded you as such.

    The original offer was for a discounted mattress, topper and pillows, had you paid the full price for each of the items individually then it would've come to £1068.
  • The issue I have, is that I was quite willing to pay the £749 just for the mattress, but £20 for some pillows sounded a good deal.

    I am more than willing to return everything but hey do not offer the same guarantee for pillows etc.

    It feels to me that they were not 100% honest and upfront before the sale, and now I am left with some very expensive pillows.
  • neilmclneilmcl Forumite
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    hartynoll wrote: »
    The issue I have, is that I was quite willing to pay the £749 just for the mattress, but £20 for some pillows sounded a good deal.

    I am more than willing to return everything but hey do not offer the same guarantee for pillows etc.

    It feels to me that they were not 100% honest and upfront before the sale, and now I am left with some very expensive pillows.
    It's not just 2 £20 pillows though. The mattress topper alone costs £199, and each pillow is £60 new (assuming you got the cheaper pillow type).
  • I know what you are saying, the topper and pillows are heavily reduced as well, but I would still not have bought them at those prices if the breakdown was clear to me before I bought the bundle
  • JJ_EganJJ_Egan Forumite
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    <They have sent a breakdown of the cost of each item within the bundle, which does reflect the confirmation email I received after I purchased, >


    At that point did you contact them ??
  • sherambersheramber Forumite
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    So to buy the mattress alone was £749 but they are now saying the mattress cost is less than £589.

    SO , if you had only bought the mattress and returned it would you only get the lesser amount back?
  • camelot1971camelot1971 Forumite
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    sheramber wrote: »
    So to buy the mattress alone was £749 but they are now saying the mattress cost is less than £589.

    SO , if you had only bought the mattress and returned it would you only get the lesser amount back?

    No, they would have paid £749 and got £749 back. They only paid £579 for the mattress, so got £579 back.
  • sherambersheramber Forumite
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    Then if you pay £749 for the mattress only you are paying £170 more for the same mattress than someone who takes up the additional offer
  • camelot1971camelot1971 Forumite
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    sheramber wrote: »
    Then if you pay £749 for the mattress only you are paying £170 more for the same mattress than someone who takes up the additional offer

    And? The company can split their offer any way they want it, and they did it transparently on the invoice. They discounted the mattress if you buy some pillows and a protector.
  • mattyprice4004mattyprice4004 Forumite
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    sheramber wrote: »
    Then if you pay £749 for the mattress only you are paying £170 more for the same mattress than someone who takes up the additional offer
    Correct :)
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