AMAZON age restricted

custardy

Moglex wrote: »

LOL, don't get yer panties in a bunch. :rotfl:

Even if you assumption was correct (which it wasn't) anyone who knows the difference will know what is meant, and anyone who doesn't won't understand/care.

And, for your information, the same thing applies both to collection from a post office AND from a RM sorting office. In both cases it's stated that you need photo Id, but in neither have I never been asked.

Happy now?

Well its a delivery office. Theres no such thing as a sorting office.
The card is left by RM,so it is RM who dictate the requirements if we are into detail.
Now to further follow up. go jump onto RM or the Post Office twitter and watch idiot after idiot make a plum of themselves whining to the wrong company.
So perhaps if people could get it into their head to speak about the correct company, then people wouldnt struggle to grasp the basic difference.
Next we could go on about all the folks trailing into multiple post offices wanting to use RMs label printing service. I mean its all the same innit?

Driver11

As a delivery driver I'd just like to point out that we have been required to ask everyone, no matter how old they are or look, for their ID. We do not do anything with your ID. We simply enter the date of birth from the ID into our app and the first name of the recipient and check the signature matches the ID. This has been enforced by amazon due to the fact that drivers in the past have not checked ID before and have given parcels to underage recipients, it happens. Amazon have decided to eliminate that chance completely. Which I see as a positive. But yeah we don't enjoy watching Ethel rummaging around for ID just so she can have a bailey's with her coffee.



Also I noticed someone saying about us phoning them. We never see your number, neither can we call you unless it's through our app and you have a parcel we are delivering to you at the time. When we need to contact you our app calls customer service, which calls our phone, keeping all of your details confidential.



Sorry for the inconvenience and I hope that clears it up for you.

custardy

Age verification is now live in RM too.

Mr_Singleton

custardy wrote: »

Age verification is now live in RM too.

Had an Special Delivery letter this morning and postie said there training was if the person looked over 25 then fine otherwise he had to get age proof. So like buying alcohol in a supermarket.

custardy

Mr_Singleton wrote: »

Had an Special Delivery letter this morning and postie said there training was if the person looked over 25 then fine otherwise he had to get age proof. So like buying alcohol in a supermarket.

I have no idea. Havent heard/seen any of the process.
I do know its for specific barcoded items that will prompt for ID verification.
I expect it more to cover RM and the reality is most posties will simply tick the ID box on the PDA

Henry_Wood

Hi, I wonder if you can help. Though I've been a customer with Amazon since 1999 I realise that this new photo ID requirement applies to me also.
The only photo ID I have is an out of date passport. This does of course have a photo of me and shows my D.O.B. and signature.
Do you know if this would be acceptable, please?

Driver11 wrote: »

As a delivery driver I'd just like to point out that we have been required to ask everyone, no matter how old they are or look, for their ID. We do not do anything with your ID. We simply enter the date of birth from the ID into our app and the first name of the recipient and check the signature matches the ID. This has been enforced by amazon due to the fact that drivers in the past have not checked ID before and have given parcels to underage recipients, it happens. Amazon have decided to eliminate that chance completely. Which I see as a positive. But yeah we don't enjoy watching Ethel rummaging around for ID just so she can have a bailey's with her coffee.



Also I noticed someone saying about us phoning them. We never see your number, neither can we call you unless it's through our app and you have a parcel we are delivering to you at the time. When we need to contact you our app calls customer service, which calls our phone, keeping all of your details confidential.



Sorry for the inconvenience and I hope that clears it up for you.

hollydays

Wednesday 12th June 2019

ON-TRADE COMPLIANCE IN MYSTERY SHOPPER AGE CHECKS FALLS DESPITE RISE IN AUDIT VOLUMES

• 1 in 3 on-trade mystery shoppers aren’t asked for ID
• Drop in on-trade and total alcohol pass rate comes despite rise in commitment to independent auditing
• Off-trade pass rate remains static despite increase in volume of auditing
• 1 in 10 consumers would boycott venues if they saw underage sales taking place unchecked
• Online retailers trail bricks and mortar operators, failing half of age check audits







http://www.servelegal.co.uk/_webedit/uploaded-files/All%20Files/AMR19%20ALCOHOL%20ON-TRADE%20FINAL%207.6.19.doc

mattyprice4004

Driver11 wrote: »

As a delivery driver I'd just like to point out that we have been required to ask everyone, no matter how old they are or look, for their ID. We do not do anything with your ID. We simply enter the date of birth from the ID into our app and the first name of the recipient and check the signature matches the ID. This has been enforced by amazon due to the fact that drivers in the past have not checked ID before and have given parcels to underage recipients, it happens. Amazon have decided to eliminate that chance completely. Which I see as a positive. But yeah we don't enjoy watching Ethel rummaging around for ID just so she can have a bailey's with her coffee.



Also I noticed someone saying about us phoning them. We never see your number, neither can we call you unless it's through our app and you have a parcel we are delivering to you at the time. When we need to contact you our app calls customer service, which calls our phone, keeping all of your details confidential.



Sorry for the inconvenience and I hope that clears it up for you.

Thank you for your excellent explanation, which makes perfect sense to myself and 99% of posters on here.
Unfortunately as you've seen, the forum is infested with plankton-like creatures that only see the benefits of something for themselves, and can't understand that it's for the 'greater good' that a blanket ID policy is in place.

I hope you don't encounter too many of them on your travels.

ClaireB182

Im having this 'discussion' with Amazon at the moment.

I am 43 and up until now have never once been asked for photo ID until a few months ago. The documents demanded by Amazon are a photo driving license or a passport (the other options aren't applicable to someone who was born in the UK and who has lived here all their life). I dont have either as I am now disabled. I therefore cant produce the documents for genuine reasons. As far as Amazon is concerned, thats now tough luck!

Amazon is unable/unwilling to advise me why until a few weeks ago, I have not once been asked by an Amazon delivery driver to verify my age when delivering age related products. It is also unable/unwilling to explain why a 43 year old customer who clearly looks well above the age of 18 years old is being required to verify their age when there is no UK law requiring them to do so. UK law regarding the sale of alcohol, an age restricted product, is very clear. It is illegal to sell alcohol to anyone under 18 and retailers must verify the age of anyone who might be under 18. It is recommended that a retailer ask any customer who looks under 25 for ID to prove they are over 18.

I do my grocery shopping every week online and have never once been required to prove my age to Tesco, ASDA or Sainsburys etc.

Amazon have been a nightmare to deal with and simply couldnt care less. I dont blame the drivers in any way - Amazon policy is not their fault and customers shouldnt take their frustration out on the drivers.

Henry_Wood

ClaireB182 wrote: »

Im having this 'discussion' with Amazon at the moment.

I do my grocery shopping every week online and have never once been required to prove my age to Tesco, ASDA or Sainsburys etc.

Amazon have been a nightmare to deal with and simply couldnt care less. I dont blame the drivers in any way - Amazon policy is not their fault and customers shouldnt take their frustration out on the drivers.

Hi, As I said in an earlier post I have been a customer with Amazon since 1999. I *used* to be a Premium customer with all that entailed and though I mainly used it for "next day delivery" I had bought and used the Fire TV apparatus, 2 x Kindle Fire tablets, and so far, 4 x different editions of Kindle e-book readers. I have used a few e-book reader systems/machines and I do consider that Amazon Kindle are the best for electronic book reading.

*HOWEVER*, about a year ago I bought a watch wrist strap made by a very well known firm though the order was fulfilled by Amazon and there began my troubles. When the strap arrived it was not only the wrong colour, it was also the wrong size to fit the watch. On examining the package, it had obviously been a customer return and had then been re-labelled - the old label was still visible under the new one! *BUT* the wrong new label was affixed to the item, so I got the completely wrong product.

Customer services - no joy. Absolutely no joy and I posted about my dissatisfaction about this using the customer review system. To my utter surprise, within a few hours I had a reply from the actual maker of the watchstrap inviting me to get in direct touch with them. I did this and this manufacturer solved my problem immediately by sending me the correct strap to fit my watch *and* they included a free extra strap too.

Amazon UK meantime did not want to know about anything at all.

Well, fair enough. Following that poor example of "customer relations", I immediately cancelled my many years long subscription to Amazon Premium. I never really missed the TV or music service as I did not use them much at all.
I have also found out that not having a Premium "next day" delivery service available, I no longer make impulse buys like, "get it tomorrow". I also find that *MANY* items, which used to be "cheap as chips" on Amazon are now priced beyond belief on their site. (I'm talking some Deli items which I bought for years and have now gone through the roof.)

All in all, Amazon is NOT what it was or used to be. The company seems to believe that they have "cornered the online shopping market" and can now do what they like. Do not believe it.

Since cancelling my Premium subscription I still buy a few things from Amazon UK, simply adding stuff into my basket (if the price is right!) until the minimum buy is passed. I also save nearly £10 per month, or even £120 per year, which can pay for a few "next day deliveries" should I ever really need one.

Thanks for listening.