AMAZON age restricted

Silvertabby

A B&Q employee refused to sell me a bottle of paint thinner until I said out loud 'I confirm I am over 18 years of age'. I was in my 50s at the time.

I can understand shop keepers being cautious as the penalties for getting it wrong can be quite severe. However, a little common sense wouldn't go amiss.

LadyDee

Silvertabby wrote: »

A B&Q employee refused to sell me a bottle of paint thinner until I said out loud 'I confirm I am over 18 years of age'. I was in my 50s at the time.

I can understand shop keepers being cautious as the penalties for getting it wrong can be quite severe. However, a little common sense wouldn't go amiss.

A little sense of humour wouldn't go amiss either - anybody who can get so bent out of shape about this type of thing is lacking things of importance in their lives. This, and the gherkin thread - simply ridiculous.

oldagetraveller

My daughter works in a Tesco and sometimes on the checkouts.
They are told to use common sense and only request age verification if someone "appears" too young to buy fags and/or alcohol. They have a "Think 25" policy.

LilElvis

The OP might want to check his email inbox as he has probably missed a message from Amazon containing this message:

"Hello,

We’re contacting you to advise that your order: 206-8983439-1937909 requires an adult aged 18 or over to be available to accept the delivery.!

A valid photographic ID will need to be shown to the driver on delivery, along with a signature. This is an additional measure to ensure our age verification requirements are adhered to by Amazon.

By sharing your ID, you are helping us to ensure items that are intended for people over 18 end up in the right hands.

Due to the importance of verifying age when delivering these products, age restricted items can only be delivered to the customer’s address, they cannot be delivered to a neighbour’s address or left in a safe place. In addition, they can’t be delivered to a locker or Pickup Point.

If an adult over the age 18 is not available at the address, or if an adult has not been able to show valid photo identification, the item will be returned to Amazon for re-delivery the following day. If your order is being delivered to a commercial address or residential apartment block, the receptionist, concierge or mailroom attendant receiving your parcel will need to provide a valid ID, showing they are aged 18 or over. If they can’t, the parcel will be returned to Amazon for re-delivery the following day.

List of acceptable photo identification:

•!!!!!! A passport
• A European Union (photo card) driving licence
• Ministry of Defence Form 90 (a defence identity card issued to serving military)
• National Identity card issued by European Union Member State (other than the United Kingdom), and Norway, Iceland, Liechtenstein or Switzerland
• A biometric immigration document (issued by The Home Office to individuals going through different stages of the immigration process as a residence permit.).
• A photographic identity card bearing a national Proof of Age Standard Scheme (PASS) hologram

All information we receive about customers is treated in accordance with our Privacy Notice, which can be found at the following page:

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=502584

Visit the Privacy page at https://www.amazon.co.uk/privacy for further information.

We hope to see you again soon.

Regards,

Customer Service Department
Amazon.co.uk

Please note: This e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message."

I received the message today prior to delivery of some coils for an e cigarette. The delivery driver input my driving licence details into his handheld device and offered to show me their privacy policy. He also said that this policy now applies to alcohol and bladed items.

As I actually read my emails I was not surprised by the driver's request as I was forewarned. I was also neither disgusted or embarrassed, despite the fact that at 52 I am clearly over 18, as I can understand why Amazon are doing it - especially as parcels containing age restricted items have previously been handed over to my 8 year old.

Moglex

This, below, is all well and good, but it is NOT the case that drivers always ask for proof of age if the person who answers the door is over 25.

I've had several restricted items delivered and have NEVER been asked for proof of age.

So it does not matter how many emails Amazon send, nor how carefully I read them, I'd still be surprised (though not in any way bothered) if asked for proof or age.

It's the same with the post office. They CLAIM that they always require Id when you collect a parcel, but whenever I did so they were always quite happy with just the card they left.

LilElvis wrote: »

The OP might want to check his email inbox as he has probably missed a message from Amazon containing this message:

"Hello,

We’re contacting you to advise that your order: 206-8983439-1937909 requires an adult aged 18 or over to be available to accept the delivery.!

A valid photographic ID will need to be shown to the driver on delivery, along with a signature. This is an additional measure to ensure our age verification requirements are adhered to by Amazon.

By sharing your ID, you are helping us to ensure items that are intended for people over 18 end up in the right hands.

Due to the importance of verifying age when delivering these products, age restricted items can only be delivered to the customer’s address, they cannot be delivered to a neighbour’s address or left in a safe place. In addition, they can’t be delivered to a locker or Pickup Point.

If an adult over the age 18 is not available at the address, or if an adult has not been able to show valid photo identification, the item will be returned to Amazon for re-delivery the following day. If your order is being delivered to a commercial address or residential apartment block, the receptionist, concierge or mailroom attendant receiving your parcel will need to provide a valid ID, showing they are aged 18 or over. If they can’t, the parcel will be returned to Amazon for re-delivery the following day.

List of acceptable photo identification:

•!!!!!! A passport
• A European Union (photo card) driving licence
• Ministry of Defence Form 90 (a defence identity card issued to serving military)
• National Identity card issued by European Union Member State (other than the United Kingdom), and Norway, Iceland, Liechtenstein or Switzerland
• A biometric immigration document (issued by The Home Office to individuals going through different stages of the immigration process as a residence permit.).
• A photographic identity card bearing a national Proof of Age Standard Scheme (PASS) hologram

All information we receive about customers is treated in accordance with our Privacy Notice, which can be found at the following page:

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=502584

Visit the Privacy page at https://www.amazon.co.uk/privacy for further information.

We hope to see you again soon.

Regards,

Customer Service Department
Amazon.co.uk

Please note: This e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message."

I received the message today prior to delivery of some coils for an e cigarette. The delivery driver input my driving licence details into his handheld device and offered to show me their privacy policy. He also said that this policy now applies to alcohol and bladed items.

As I actually read my emails I was not surprised by the driver's request as I was forewarned. I was also neither disgusted or embarrassed, despite the fact that at 52 I am clearly over 18, as I can understand why Amazon are doing it - especially as parcels containing age restricted items have previously been handed over to my 8 year old.

Carrot007

Moglex wrote: »

So it does not matter how many emails Amazon send, nor how carefully I read them, I'd still be surprised (though not in any way bothered) if asked for proof or age.

It's the same with the post office. They CLAIM that they always require Id when you collect a parcel, but whenever I did so they were always quite happy with just the card they left.

I 100% concur with that.


Amazon have never asked me for ID, I ordered alcohol, Blurays, many odd age restricted items.


However if that asked, whatever, I have some around. Would be nice to be carded again, Been around 9 years ;-) (and that was in tesco and I just looked att hem and said WHAT? and they concured (I did have ID if it went to that!)).

Undervalued

spadoosh wrote: »

You can get a citizens card that has photo id that i would suspect would be suitable ID for verifying your age.

Im not seeing where any embarrassment/harassment or ageism against you is? Its an age restricted product and they are confirming your age before allowing you to take it. Id say it was more ageist and embarrassing for you if they didnt ask you for it but then i dont feel the need to be indignant about things that arent worth being indignant about.

You just have!;)

RichardD1970

Moglex wrote: »

This, below, is all well and good, but it is NOT the case that drivers always ask for proof of age if the person who answers the door is over 25.

Carrot007 wrote: »

I 100% concur with that.


Amazon have never asked me for ID, I ordered alcohol, Blurays, many odd age restricted items.

Up until last week I would have agreed.

Member since 2003 and never asked before, until last week.

Maybe it's a new policy.

Moglex

RichardD1970 wrote: »

Up until last week I would have agreed.

Member since 2003 and never asked before, until last week.

Maybe it's a new policy.

Possibly.

I haven't had anything age restricted for a couple of years.

LilElvis

Moglex wrote: »

Possibly.

I haven't had anything age restricted for a couple of years.

Definitely.

The Amazon driver yesterday confirmed that this is a new policy and the package label clearly showed that it contained an age restricted item - something which hasn't been used before, and I order such items at least every few months.