Carphone Warehouse Disconnection !!!

mobilejunkie

No. Normally it's just as described with cpw. Read the full thread on it.

owls4eva_2

Is it just a problem with O2 & CPW or will i be having the same problem when i come to cancel a T-Mobile contract through CPW?

eanie_meanie

I too had been counting the days till I could end this irritating contract.

I rang the number on the bill (0870 111 7200) & explained I wanted to cancel,was put thru to retentions and I was talked into another cashback deal (I've 2 contracts - dreaded pricematch!).

I rang the same number a couple of days later and explained I'd been talked into renewing and had now changed my mind. I was put straight through to cancellations, given a disconnection ref number and the southampton address. There was no attempt to try and change my mind.

I received a letter a few days later from cpw (not e2save) confirming the disconnection dates and what would happen next.

I am not bothered about taking my number with me though so not sure if this makes the process easier?

btw the network was 02.

good luck

gallagher77

Hello,

This is what I was given, I hope it would help

Southampton Warehouse Disconnection
PO box 345
Unit 19 Southampton
SO30 2NR

gallagher77

buster1970 wrote: »

Has anybody else found it difficult to cancel a contract with CPW. I sent them numerous emails & letters but they would not respond. When I wrote saying I wanted to cancel my contract & which address I should use nobody would tell me. Received an email saying they didn’t know but somebody would contact me. This person called but reckoned he didn’t know either & gave me a number. Called & thought I had got through to one of BT’s Indian incomprehensible call centres. The woman blatantly refused to give the address & disconnection code. She rambled on for ages about deals & upgrades. Told me the poor service I had experienced was down to e2save & not CPW & that they were not connected. Told me my cash back cheques were not from CPW but they are. Also lied about the address I send them to. After about an hour of lies & complete rubbish she still refused to give the address & code. I put the phone down on her but she called again with more deals. I told her this was exactly the reason I was leaving, Poor Service. Does anybody know where to send disconnection letters. Many Thanks!

:mad:

Hello,

This is what I was given, I hope it would help

Southampton Warehouse Disconnection
PO box 345
Unit 19 Southampton
SO30 2NR

Dirtgirl

I have had it with Carphone Warehouse and O2. I have had exactly the same experience! So it is still happening years after the original post!

At my wits end with them! Written to them, 3 times. Telephoned them numerous times. Different story each time. Eventually after 3 months my contract was cancelled, through being put through to a "disconnection team"! :mad:

Now that is not the end of it. I cancelled my direct debit when I wrote giving the months notice. Which the apparently never received, though according to one operator I spoke to they did receive! They refuse to talk to me, deny they have a disconnections team, then tell me it was a 6-8 week trial, but refuse to tell me the trial dates. Then out of the blue, because I am refusing to pay the 3 months rental because of their error etc, I start to receive letters from a debt recovery firm. But I have stuck to my guns, they say they lodged an appeal, but Carphone warehouse still maintained I owe them the outstanding rental. NOW, I have a letter from the court - what do I do? My husband says pay it and then write to complaints dept etc, but I can't see it getting anywhere.

Any suggestion? I need to act quick, had letter 2 weeks and no date on it as to when I have to contact them by!

DGirl :mad:

ps. Do ask for their disconnections team - and if they exist please do let me know. thanks

Silk

Dirtgirl wrote: »

They refuse to talk to me, deny they have a disconnections team,

You could ask them if they don't have a disconnections team then why do they have an address for them if they don't exist


Disconnections 1007
po box 345
unit 19
southampton
so30 2nr