Anyone else had an Email from Sky to reset their password?

JohnB47

Excuse me while I rant a bit.

Why do companies persist in including links in their emails - like the one being discussed here?

If all companies made it a policy never to include links in their emails and publish that stance regularly, surely that would go some way to make it harder for these scammers to operate.

If it was common knowledge that links were never used and the only way to do as actioned in the email was to go direct to the website of the company concerned, we would all become much more suspicious of emails that do include links.

Like others posting here, I never click on links in emails.

ska_lover

Never - Ever..click a link on an email - even if it looks totally official.

Never. There are so many phishing scams.

If you were to be worried, then log into your account in the normal way (NOT from the link on the email)

Never EVER do this, please

I get loads of them, Bank, Virgin Media, blah blah blah - It scares me how many people must fall for this stuff - I am always telling my parents as they don't realise how many bloody ways there are for people to get scammed in the digital world

[Deleted User]

ferry wrote: »

Just on the side of caution wondering if anyone else has had an email from Sky requesting they have to reset their password?

Thanks

Yes, https://forums.moneysavingexpert.com/discussion/6024861/is-this-a-scam

JohnB47 wrote: »

Excuse me while I rant a bit.

Why do companies persist in including links in their emails - like the one being discussed here?

If all companies made it a policy never to include links in their emails and publish that stance regularly, surely that would go some way to make it harder for these scammers to operate.

If it was common knowledge that links were never used and the only way to do as actioned in the email was to go direct to the website of the company concerned, we would all become much more suspicious of emails that do include links.

Like others posting here, I never click on links in emails.

For one it probably wouldn't be common knowledge despite the best efforts of people who do know better. Secondly, you'll never stop people clicking on random links in emails before considering what it is they're doing.

Or perhaps that's just the cynic in me.

[Deleted User]

ballyblack wrote: »

https://www.express.co.uk/life-style/science-technology/1157343/Sky-TV-password-reset-email-message-real

Some reports have suggested that Sky has been hit by a data breach but the satellite TV firm has confirmed that this is not the case.

Sky has confirmed that earlier this month a number of email accounts were accessed without permission through an attack called ‘credential stuffing’.

Slightly contradictory?

Chino

ska_lover wrote: »

Never - Ever..click a link on an email - even if it looks totally official.

Of course, those following this advice will find themselves unable to register with websites that require users to validate their email addresses.

oldernonethewiser

Chino wrote: »

Of course, those following this advice will find themselves unable to register with websites that require users to validate their email addresses.

Really?


There are ways round clicking on links

[Deleted User]

Chino wrote: »

Of course, those following this advice will find themselves unable to register with websites that require users to validate their email addresses.

Good point, totally forgot that aspect myself. Some password resets require it too.

oldernonethewiser

Colin_Maybe wrote: »

Slightly contradictory?

Slightly but I think it is the fact that the email provider and not Sky itself that was potentially compromised that is the issue.


I phoned up and said I don't have a Sky account (got rid of their BB some months ago)


Sky "It is the email you need to log on and change the password"
Me: "But I don't have an account"
Sky: "Log onto your email and change the account password"
Me: "How do I do that?"
Sky: "Log onto your Sky account then select email"
Me: "I don't have a Sky account and have no idea what my Sky email may be or have been"
Sky: "Oh"
Me: "Tell you what, I'll just ignore it, would that be ok?"
Sky: 'Yes. Is there anything else I can help you with today"


I was polite and just said no, rather you haven't helped me with anything today.

[Deleted User]

oldernonethewiser wrote: »

Slightly but I think it is the fact that the email provider and not Sky itself that was potentially compromised that is the issue.


I phoned up and said I don't have a Sky account (got rid of their BB some months ago)


Sky "It is the email you need to log on and change the password"
Me: "But I don't have an account"
Sky: "Log onto your email and change the account password"
Me: "How do I do that?"
Sky: "Log onto your Sky account then select email"
Me: "I don't have a Sky account and have no idea what my Sky email may be or have been"
Sky: "Oh"
Me: "Tell you what, I'll just ignore it, would that be ok?"
Sky: 'Yes. Is there anything else I can help you with today"


I was polite and just said no, rather you haven't helped me with anything today.

Even though you don't have an active subscription at the moment your Sky account online will still be accessible. It's one of the ways they can throw an offer at you.

Red_Army

Does the email start with something like "Dear Customer", Dear Valued Customer", Dear Account Holder" etc... This is a big giveaway that it's a phishing email along with emails that contain poor English grammar.

As already stated, never use links in emails VERY VERY VERY BIG NO NO!!

If there is an option to unsubscribe and you think it is a spam email DON'T click the unsubscribe option as this tells the scammer the account is live.

If in doubt ring an official telephone number of the company in question and get verification.