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powergen service any good

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donsaini
donsaini Posts: 69 Forumite
just bought a new house, thinking of moving the gas and electricity to powergen single fuel online.
just wondering if they have a good rep for customer service, etc. also how easy is it to switch.
clubcard points as well.
«13

Comments

  • colinw
    colinw Posts: 59,967 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I think they are the cheapest but people have had problems with their billing and customer service.
    I initially had some problem when I switched about 1 year ago. Like you I had just moved house. I think some of the problems I have had is that the house is quite new and the gas pipes and meter were layed by some company other than the usual one.
    Anyway it took a while to switch my gas and I did get some silly gas bills based on stupid estimated values.
    All sorted out though. My electric gets read, my gas never does but I can easily put my gas readings inon their web site (used to be a problem not now). So I tend to get sensible bills these days. Once you are switched it is not to bad.
  • djohn2002uk
    djohn2002uk Posts: 2,323 Forumite
    You only have to look 5 threads down from this one. Then trawl through the rest of the pages for all the tales of woe regarding Powergen and their customer service.
  • System
    System Posts: 178,331 Community Admin
    10,000 Posts Photogenic Name Dropper
    You only have to look 5 threads down from this one. Then trawl through the rest of the pages for all the tales of woe regarding Powergen and their customer service.
    Oh please say its better than Scottish Power!!!! :wall: Well at least with Powergen i wont have to pay to moan at their shoddy service as its a freephone number. I`ve spent loads on phone calls to Scottish Power and still got nowhere.
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • tonyg_2
    tonyg_2 Posts: 494 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Customer Service? Powergen? Oh dear dear dear.... Their prices are good, and I have just come to accept that I won't get good service. Simple...
  • djohn2002uk
    djohn2002uk Posts: 2,323 Forumite
    Judi wrote:
    Oh please say its better than Scottish Power!!!! :wall:

    Sorry Judi, I can't. I am now with Scottish Power and have no probs.
    I'll just give you one example of Powergen, sending my final gas bill for £117 when they actually owed me £8. They don't know their **** from their elbow.

    Sorry :confused:
  • BexTech
    BexTech Posts: 4,772 Forumite
    PowerGen used to have very good customer service, but the last year or two it has become just OK customer service. Never had a problem with PowerGen's billing.

    We switched from PowerGen to SWEB as SWEB were cheaper than PowerGen, PowerGen did grab back our supply without our consent, SWEB managed to take it back again as we didn't want to move from SWEB and we will remain on the same pre-increase rates as if we never left SWEB. So far SWEB customer services have been very good.
    It's PAC not PAC Code, it's MAC not MAC Code, it's PIN not PIN Number, it's ATM not ATM Machine, it's LCD not LCD Display, it's DVD not DVD disc... It's no one not noone, It's a lot not alot, It's got not gotten... Panini is the plural of panino - there is no S!!
    (OK my English isn't great, the sciences, maths & IT are my strong points!)
  • GaryS
    GaryS Posts: 807 Forumite
    Powergen and Customer Service are definately not compatible.
  • System
    System Posts: 178,331 Community Admin
    10,000 Posts Photogenic Name Dropper
    Sorry Judi, I can't. I am now with Scottish Power and have no probs.
    I'll just give you one example of Powergen, sending my final gas bill for £117 when they actually owed me £8. They don't know their **** from their elbow.

    Sorry :confused:
    I think i can do one better than that, Scottish Power actually charged me for three months when i was with another utility company. It didnt come to light till they asked me to increase my payments as i was so much in arrears. I couldnt see it myself but paid double on my electricity as i brain was never my strong point. It at last came to light when they realized, in fact they owed me over £500!!!! Then they rubbed salt in the wounds by telling me they couldnt pay me back it had to carry over. Yeah right i changed companies straight away - and now i am with Powergen, i am still having trouble getting it paid to me, twice they say Powergen havent submitted the final meter reading. Twice Powergen have sent it.
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • djohn2002uk
    djohn2002uk Posts: 2,323 Forumite
    Judi wrote:
    Twice Powergen have sent it.

    :rolleyes: And you believe Powergen? :rolleyes:
    Read the other posts on here.

    Seriously, I wish you luck. I just wish I'd never had anything to do with them and their subsidiary Staywarm. And if you do get problems do as I did and don't hesitate to call Energy Watch, they sorted it for me in no time.
  • loon_2
    loon_2 Posts: 180 Forumite
    Judi.. are your powergen accounts live. ie are you getting bills, etc. If so, then powergen are telling you the truth. If n account is live. Both companies and the distributor have agreed on the start readings. Its the way things work
    Beware the green?
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