Why does Plusnet have such terrible reviews?

Yet_More_Puddylove

Thanks - I just tried to contact Plusnet regarding their business lines - and the internet connection went down.

oldernonethewiser

https://www.plus.net/business/ if you want to do some reading before speaking to them

Norman_Castle

I contacted plusnet recently as I can get a better deal elsewhere and had to listen to nonsense including, because of brexit all call centres will have to be based in Britain for the next 10 years and people who take cheap introductory deals are wrong to do so because it puts people out of work. All nonsense and very unprofessional.

[Deleted User]

Norman_Castle wrote: »

I contacted plusnet recently as I can get a better deal elsewhere and had to listen to nonsense including, because of brexit all call centres will have to be based in Britain for the next 10 years and people who take cheap introductory deals are wrong to do so because it puts people out of work. All nonsense and very unprofessional.

Seriously!

Do you know where the call centre was based?

1974Marie

I have been with TalkTalk, BT, Post Office, $ky (not a typo) and am with Plusnet just now.

I mainly only see bad reviews about all these. But they have all been fine.

6 months into a 12 month contract with Plusnet, paying £19 for 'phone and broadband, I called and said TalkTalk were offering £16 and could I leave, knowingfull well that I could not leave.

They changed my rate to the £16 one.

My point is, I think they all get bad reviews. Plusnet are fine.

Norman_Castle

Colin_Maybe wrote: »

Seriously!

Do you know where the call centre was based?

No idea. I'm certain they were British so presumably Britain, no reason to think otherwise. I've been with them for probably nearly 10 years without any serious problem. I suspect the recent low ratings were due to muppets like this in their call centres.

Norman_Castle

1974Marie wrote: »

6 months into a 12 month contract with Plusnet, paying £19 for 'phone and broadband, I called and said TalkTalk were offering £16 and could I leave, knowingfull well that I could not leave.

They changed my rate to the £16 one.

Interesting. I'm paying more than I should due to apathy over the years but need to change. I might try again and hopefully get someone more capable.

Yet_More_Puddylove

Be careful - at renewal, I did a deal to get the same price going forward (£18.99 at the time) but when they billed me it was for £25 something - and it was a nightmare sorting it out.

And when I called them - they claimed that the person I'd spoken to didn't have the authority to do the deal...

evenasus

We've had Plusnet for the last 18 months and had no problems.

We've just renewed Plusnet for another 18 month contract, which works out at £30.48 per month(same as last time) for Landline, all calls including mobile numbers and 36mg Unlimited Fibre Broadband.
I have it in writing from them, so hopefully we'll be charged the amount quoted.

Jim_Ewan

Thanks everyone for very useful comments. I have now sorted out a better deal with Virgin. Not as good as PlusNet's offer but it only lasts until next year (balance of current contract) when I think I will give PlusNet a whirl.