Ebay change feedback if refunded.

d123

SnowTiger wrote: »

When it comes to ebay, aren't you 'reviewing' the seller rather than the product?

I don’t think that’s correct, even eBay say:

Most of the time, negative Feedback occurs when the buyer has had a problem at some stage of the sale.

It could be that the item is not entirely what they were expecting or it took longer to arrive than they thought it would.

https://sellercentre.ebay.co.uk/private/feedback

When I leave feedback I’m reviewing the item and the seller.

forgotmyname

d123 wrote: »

I don’t think that’s correct, even eBay say:



https://sellercentre.ebay.co.uk/private/feedback

When I leave feedback I’m reviewing the item and the seller.

Mostly when I leave feedback its the seller. Item as described and arrives in a sensible timeframe whether from the UK or from China etc. The seller did a good job and feedback reflects that.

When a seller is offloading some junk with a rubbish description then I think that reflects on the product and the seller.
If a seller is listing a 1080P/60 camera and its a poor quality 720P/20 one, that is entirely down to them and i think buyers should be warned about the seller and the product.

Ebay item I was not after a refund, I wanted the item to take to bits and thought the feedback fair that the OBD tool doesnt connect. (poor soldering and several parts missing that are on the better quality unit)

The Amazon item a 1080P/60fps camera is utter junk and nothing like the unit described and pictured.

Purchased a seemingly identical one directly from Amazon and it works a treat. Exact spec as advertised.

Ebays product reviews seems flawed when I spotted a tool review that I left for another seller. Ring pliers were poor quality, but the review lumped in with other ring pliers that were not the same.

forgotmyname

Well my feedback has suddenly re-appeared on Amazon and the seller sent 3 emails this morning saying they will refund if i remove it.

My refund has already been done and just checked and yep its back into my account.

the_lunatic_is_in_my_head

d123 wrote: »

I don’t think that’s correct, even eBay say:



https://sellercentre.ebay.co.uk/private/feedback

When I leave feedback I’m reviewing the item and the seller.

Amazon has a feedback removal policy which includes product reviews.

eBay sadly doesn't have this policy but ultimately the product has little to do with the seller.

If it's not as described, broken, counterfeit, etc that's the sellers responsibility but quality wise you often get what you pay for.

eBay was years behind Amazon with product reviews and reviews are very helpful, seller feedback not so much.

I'd rather read a paragraph or two explaining why a product is or isn't good than a feedback comment that says 'rubbish' or 'great' or what have you squeezed in to 80 characters.

elsien

Or the 5* review telling you it looks great although the reviewer hasn't actually opened or user it yet. I do wonder what peopls are thinking when they put those up.

the_lunatic_is_in_my_head

elsien wrote: »

Or the 5* review telling you it looks great although the reviewer hasn't actually opened or user it yet. I do wonder what peopls are thinking when they put those up.

Saw one which said 'good heavy duty tool, haven't used it yet', how would know it won't fall to bits when you start using it?

Same with the Amazon questions and answers where people answer and say 'I don't know', so why say anything then?

forgotmyname

This was a 720P camera advertised as a 1080P one and the same price as the 1080P ones. Seller trying to pull a fast one.

Selling the cheap ebay ones for full price hoping people wont notice.

2 more emails today asking me to remove the review.

I agree with some of the questions though.

A question on a product will it work with a ???
One answer was i dont have one but i say it would not work..

Is there an incentive to post on the questions/answers even if you dont know the answer?

the_lunatic_is_in_my_head

What should happen on Amazon is the product pages belongs to Amazon and all sellers of the same product use that one page, then when you are supplied with an inferior product to what is stated bad feedback is left for the seller rather than a review as the review affects all sellers rather than one sending out stuff that doesn't match the page.

Hardly anyone will see that feedback because it's hidden away and difficult to search through the feedback comments on the sellers profile. If it was FBA Amazon will strikethrough and descore pretty much any bad feedback automatically if the seller asks.

Problem is everybody undercuts to get seen on the product pages so sellers create duplicate pages or attempt to brand themselves (when they have no real brand to apply) under their own pages to avoid the downward spiral on price and you end up with loads of results, possibly for the exact same thing and sometimes poorly created pages containing incorrect information.

Generally speaking I won't buy unknown products from pages with no useful reviews nor from marketplace sellers which aren't FBA, try to avoid the sellers registered in China as well.

forgotmyname wrote: »

Is there an incentive to post on the questions/answers even if you dont know the answer?

Amazon sends you an email asking if you can help someone with a question, I guess some people just do as they are asked regardless of whether they have an actual answer.

vacheron

I agree that you are reviewing the seller, not the product.

If for example, the dash cam stated 1080 on the box but was only 720 in reality, then as long as the seller refunds then they have done their job and the manufacturer has let them down.

If the box said 720 and the seller sold it as 1080 then they are the ones failing in their responsibilities and if they asked me to remove feedback and I felt this was so they could continue selling it as such to others, then I would probably refuse.

The only non-positive feedback I have ever recieved in 19 years of eBay was a power supply I sold to someone and they believed that it was emitting a large amount of EMI (this was a high quality industrial product sold by the tens of thousands which came with full CE and EMC certification).

When they offered their opinion I immediately offered a full refund as I don't want anyone to have something that isn't sutiable for them, but they said they would keep it as it was such a high quality piece of kit they would probably use it in another application.

They then decided to leave me a neutral feedback because of their personal (unqualified) opinion of how this general purpose product performed in their very specific application (they were a radio ham, and nowhere was it stated that this supply was designed for that purpose).

I was not at all happy and let them know via eBay messages of that fact in as polite a way as I was able at the time!

RFW

the_lunatic_is_in_my_head wrote: »

If it was FBA Amazon will strikethrough and descore pretty much any bad feedback automatically if the seller asks.

Problem is everybody undercuts to get seen on the product pages so sellers create duplicate pages or attempt to brand themselves (when they have no real brand to apply) under their own pages to avoid the downward spiral on price and you end up with loads of results, possibly for the exact same thing and sometimes poorly created pages containing incorrect information.

Generally speaking I won't buy unknown products from pages with no useful reviews nor from marketplace sellers which aren't FBA, try to avoid the sellers registered in China as well.



Amazon sends you an email asking if you can help someone with a question, I guess some people just do as they are asked regardless of whether they have an actual answer.

A couple of things, although I agree with all you have written. FBA negative feedback for a seller is only removed in certain circumstances. If it is non specific they won't remove it. For example I had a 1 star feedback that said "thank you" that was an FBA sale. They wouldn't remove it. There are other examples that have been from that.
If it is a product review, no matter what, they will remove it. Sometimes it's trickier convincing them that something is a product review.
One of the bigger problems with Amazon FBA sellers is that there is little checking of what is being sold in FBA so you can have half a dozen sellers on one product selling six different things.
I tend to sell my own designed and manufactured products and still occasionally get sellers sending products in to FBA on my item. I then have to go through the palaver of buying the item and telling Amazon it isn't the same.