Welcome Break 17 min overstay

embelbem

Yes I have read the newbies thread - several times. I am aware that the blue text template is the one to use but unsure how much to embellish it to suit the circumstances. Or should the RK literally just send it as is?

embelbem

KeithP wrote: »

14th June was a Friday, so allowing two working days for delivery, the earliest it could've been delivered was Tuesday 18th June.

From the 2nd June to 18th June is longer that the time allowed for a NtK to be able to transfer the driver's liability to the keeper.

Ok so how does that affect what the RK writes in their appeal? Do they include the "no admissions as to who was driving" bit and state that due to failing POFA they are unable to transfer liability to the keeper?

KeithP

I would say the keeper should send the blue text template as it is - without change.

Others often suggest adding a few words pointing out that the NtK doesn't allow the driver's liability to the keeper.

A carefully worded PoPLA appeal will win.

embelbem

KeithP wrote: »

I would say the keeper should send the blue text template as it is - without change.

Others often suggest adding a few words pointing out that the NtK doesn't allow the driver's liability to the keeper.

A carefully worded PoPLA appeal will win.

Thank you

embelbem

Redx wrote: »

proceed on the basis that PE failed POFA but wait before appealing by complaining to WB first

if there is no time to waste due to the 28 days being almost up, use the blue text template and appeal as keeper , PLUS email the complaint to WB as well , asap

Just a quick clarification re this: when you say email the complaint to WB as well, do you mean the blue text? Or an "angry customer mode" letter?

KeithP

embelbem wrote: »

Just a quick clarification re this: when you say email the complaint to WB as well, do you mean the blue text? Or an "angry customer mode" letter?

Definitely not the blue text template appeal.

You need to write a polite but firm letter explaining that you were resting as advised by the 'Tiredness Kills' signs.

State that you di purchase food/drinks if that was the case.

Point out that you will be reluctant to stop at any Welcome Break if there is going to be a £100 surcharge for doing so.

Search this thread for Welcome Break and see how others have done it:

[URL="https://forums.moneysavingexpert.com/discussion/4766249complaints about private parking tickets - how to get them cancelled![/URL]

Coupon-mad

the 28 day deadline for appeal is very close (ie: TOMORROW) hence posting here for advice.

No, P/Eye count the 28 days from service of the NTK - adding 2 working days - so you'd be fine until Friday to get this in, and could spend tomorrow morning (or your lunch hour) calling that Welcome Break to see if they'll cancel it under the circumstances.

Some are great, some are awful. Worth a try as you might get a nice Manager.

WB services all have their own webpage, easy as pie to Google.

embelbem

Coupon-mad wrote: »

No, P/Eye count the 28 days from service of the NTK - adding 2 working days - so you'd be fine until Friday to get this in, and could spend tomorrow morning (or your lunch hour) calling that Welcome Break to see if they'll cancel it under the circumstances.

Some are great, some are awful. Worth a try as you might get a nice Manager.

WB services all have their own webpage, easy as pie to Google.

I've repeatedly tried calling the number on the website today with no reply. It just rings and rings then says "The number you have dialled can not accept this call. Please hang up and try again." Tried it at various times of day but always the same message. I tried messaging the WB Facebook page asking for a contact number but my message is unread.

I've also called the WB customer services central number to ask for a direct contact number or email for the manager but after explaining why I wanted it (maybe I should have bent the truth a bit) they would only give me the parking team email address.

nigelbb

embelbem wrote: »

I've repeatedly tried calling the number on the website today with no reply. It just rings and rings then says "The number you have dialled can not accept this call. Please hang up and try again." Tried it at various times of day but always the same message. I tried messaging the WB Facebook page asking for a contact number but my message is unread.

I've also called the WB customer services central number to ask for a direct contact number or email for the manager but after explaining why I wanted it (maybe I should have bent the truth a bit) they would only give me the parking team email address.

Call again & tell them you need the phone number or email of the local WB manager because you want to make a complaint about the state of the toilets.

KeithP

I posted this yesterday...

KeithP wrote: »

Stick Birchanger Welcome Break into Google and send an email to the address you will find on their website.

You appear not to have noticed.