EE refusing new Ofcom rules

missc50000

Help please

On Monday I cancelled 2 SIM only deals that are months out of contract and we no longer use. EE told me I had to give 30 days notice to cancel.

I read today the notice from Martin that the new Ofcom rules that came in on Monday are if I am out of contract then providers are banned from charging the 30 days notice.

I called EE back today and advised them of this information and they stated this is not true and I am contracted to EE and the terms of my contract are that I have to give 30 days notice. Furthermore, because all phone contracts are paid the first month in advance, there is no further money to be taken from me so therefore is no concern to me. I advised I would make a complaint to Ofcom, and they still refused.

Can anyone help?

Thanks

Browntoa

Only if you switch to another network

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2019/end-it-with-a-text-mobile-switching

A simple cancellation is not covered

missc50000

Browntoa

Thank you so much! Very frustrating the same rules do not apply to cancellations if you are out of contract.

Thanks for the link, I searched Ofcom but couldn't find this page.

Very much appreciated.

Browntoa

I'd suggest a switch to the cheapest 30 day SIM contract around but ONLY if it's cheaper than your current contract cost.

Browntoa

Cheapest current 30 day SIM only is £5

https://www.moneysavingexpert.com/phones/cheap-sim-only-contracts/#id1gb

mobilejunkie

missc50000 wrote: »

Help please

Furthermore, because all phone contracts are paid the first month in advance, there is no further money to be taken from me so therefore is no concern to me.

Thanks

This part is also wrong. You will get a bill after disconnection and any use outside your pro-rata bundle will be charged in addition (part days of the contract period after the end of the 30 days into the new bundle month will also be refunadable.)

Some people misguidedly cancel the direct debit before the final bill and if there are charges end up in debt with a ruined credit file for the next six years. They also don't seem top notice sometimes for until months - or even years - later. HUGE mistake repeated often, it seems.

oldagetraveller

Browntoa wrote: »

Cheapest current 30 day SIM only is £5

https://www.moneysavingexpert.com/phones/cheap-sim-only-contracts/#id1gb

iD also offer a £3.99/month 30 day SIM.

https://www.idmobile.co.uk/shop/plans/sim-only-deals

Cisco001

Go to eBay and buy a payg sim with credit included.
Switch to new provider.
After the switch, use the credit to enter competition or donate to charity.

[Deleted User]

missc50000 wrote: »

Browntoa

Thank you so much! Very frustrating the same rules do not apply to cancellations if you are out of contract.

Thanks for the link, I searched Ofcom but couldn't find this page.

Very much appreciated.

You are aware that you'll lose both phone numbers if you cancel I presume?

DCFC79

Colin_Maybe wrote: »

You are aware that you'll lose both phone numbers if you cancel I presume?

OP says they no longer use the sims so Im guessing its not important to them.