First Direct withdrawing 'limited access' online banking

[Deleted User]

Damn these corporations actually trying to protect our money now - it’s a step backwards I tell you.

If me, I, one sole person, kicks up enough of a fuss I’m sure they’ll reverse the change though...

Either that or I just carry the device or my phone around with me which actually isn’t that difficult to do....

Terry98

colsten wrote: »

I never had to ring them to set up touch ID, or face ID. I just enabled it in Security Settings and it was done.

This is what I get under Security Settings/ Move Your Secure Key to another device/If you want to move your Digital Secure Key to another advice first deactivate by selecting it the option within Security Settings (on the old phone).

If I had known that before I reset the old phone I would have done it. They do say later on in the page if you no longer have the old device you need to contact them.

Perhaps they have it sorted for Iphones but my phone is android so they will need to sort that out before September.

Organist

One of my banks has recently implemented a OTP by phone to log in to online banking. I'm happy with this as I'd rather have my accounts secure.

Terry98

Organist wrote: »

One of my banks has recently implemented a OTP by phone to log in to online banking. I'm happy with this as I'd rather have my accounts secure.

Yes quite a few of them are doing it which is no problem if they do it properly.

Takmon

johnsmith1890 wrote: »

I got an email from those knuckle-draggers at First Direct telling me that from September I won't be able to log on to their online service via the password and memorable data; I will have to use that bloody stupid SecureKey every time, even if I just want to see the balance. They claim this is because of the new regulations. BS! The new regulations state nothing of the sort. BOS have implemented a system that registers your PC as a trusted device. Marcus send a OTP to your email. First Direct though - they are going backwards, forcing you to carry something with you at all times if you want to access online banking via a PC. I wonder how much fraud there's been via limited access banking? Not very much I'd guess. I might kick them into touch; bloody morons.

It's ironic how you call the people at First Direct "knuckle-draggers" when you need to get into the 21st century yourself and get the App on your phone . You then won't need to use a PC at all to check your balance or any online banking.

But i do agree First Direct's online banking has also seemed outdated compared to others.

[Deleted User]

Takmon wrote: »

It's ironic how you call the people at First Direct "knuckle-draggers" when you need to get into the 21st century yourself and get the App on your phone . You then won't need to use a PC at all to check your balance or any online banking.

But i do agree First Direct's online banking has also seemed outdated compared to others.

App on your phone? Well, I guess you can use your phone as a SecureKey device, or access the (inferior) mobile app without a secondary device. I still don't get how these banks are quite happy for your mobile to be a trusted device, thereby negating the need for a secondary device, but seem not to accept your PC as such, although BOS do seem to have gone down this route - time will tell when the roll-out is complete.


My issue, as per my first post, is to do with what FD refer to as 'limited banking'. I do not see why this type of access - which I use 99% of the time - should face the same security protocol as full banking. As I suggested, fraud using limited banking is probably very low. Logging on for limited banking is quick and easy. Using a SecureKey is not so quick and easy.


On a related issue: does anyone know how Amazon are going to handle their 'One Click Ordering' when the new regulations are in place?

Mnd

I expect the knuckledraggers athe amazon will sort it out

[Deleted User]

colsten wrote: »

The something or the device can be your mobile phone. Don't you have one that can run the FD app?

As an aside, using the app would also be massively more secure than using a PC when you are not at home. Though how often do you have a need to log into your FD account when not at home?

Usually at least once when on holiday. And it's times like that when limited banking is okay. You don't normally need to set up new payees and the like. It's mostly just read-only access needed.

Takmon

johnsmith1890 wrote: »

App on your phone? Well, I guess you can use your phone as a SecureKey device, or access the (inferior) mobile app without a secondary device. I still don't get how these banks are quite happy for your mobile to be a trusted device, thereby negating the need for a secondary device, but seem not to accept your PC as such, although BOS do seem to have gone down this route - time will tell when the roll-out is complete.

Mobile phones are more restricted than PC's which are more likely to suffer from viruses and other issues with software.

They are much more secure devices due to this.

You can also go to the full first direct website on a mobile browser and then use the app as a secure key all on one device without using a PC if you wanted.

eskbanker

johnsmith1890 wrote: »

My issue, as per my first post, is to do with what FD refer to as 'limited banking'. I do not see why this type of access - which I use 99% of the time - should face the same security protocol as full banking. As I suggested, fraud using limited banking is probably very low. Logging on for limited banking is quick and easy. Using a SecureKey is not so quick and easy.

As covered in an earlier post, I don't believe that anyone is claiming that the FD limited banking facility is/was susceptible to fraud, but simply that the new regulations don't leave room for a less secure access route to be left open - they take an 'all or nothing' approach to online banking rather than giving banks the scope to retain differential security arrangements for different subsets of functionality.

Some would no doubt label these new regulations as evidence of Brussels bureaucracy that we'll be able to overturn once freed from the EU shackles (*stands up for stirring rendition of 'Land of Hope and Glory'*), but let's wait and see if security measures are weakened again over the next few years....