Superfast Fibre BT

Vicky123

Takmon wrote: »

Yes that is possible. If you have an internet speed of 10 Mbps but you can get 50 Mbps over Wi-Fi. That means that you can transfer files between devices on your network at 50 Mbps and this is not effected at all by the internet connection speed.



Wrong again, like i said even if you have no internet connection the Wi-Fi still works between devices on your network at the same speed.



So your just measuring the internet connection speed over Wi-Fi and your not actually measuring the Wi-Fi speed which is NOT effected by the internet connection speed.

Lets just remind ourselves of what you said:



So you are suggesting if you don't get any Wi-Fi signal in part of your garden for example and then increase the internet speed you will suddenly boost the Wi-Fi this is 100% wrong.

You also seem to be getting the terms "signal" and "speed" confused and mixed up.

The OP is concerned that if they get a slower connection speed they will loose Wi-Fi signal in parts of the house. This will not happen if they keep the same router.

So all your doing is confusing the OP by giving incorrect information.

That's pretty much the crux of it, will I lose the coverage at home. I went to BT website and did their own checks for new customers as to what they could or couldn't have and the one I'm currently on was not recommended but no one checked that before selling it to me. Anyways the constant buffering of movies on TV which is very close to router and then sign saying not enough bandwidth doesn't seem acceptable to me considering what I'm paying out. Also have connection dropping a lot more, strange coincidence that all this got drastically worse following them pushing their now even more superduper fibre optic package with discs and usual guarantee speed that customer services say is actually only 30mb and anyone saying any different is not telling the truth!

Takmon

Vicky123 wrote: »

That's pretty much the crux of it, will I lose the coverage at home. I went to BT website and did their own checks for new customers as to what they could or couldn't have and the one I'm currently on was not recommended but no one checked that before selling it to me. Anyways the constant buffering of movies on TV which is very close to router and then sign saying not enough bandwidth doesn't seem acceptable to me considering what I'm paying out. Also have connection dropping a lot more, strange coincidence that all this got drastically worse following them pushing their now even more superduper fibre optic package with discs and usual guarantee speed that customer services say is actually only 30mb and anyone saying any different is not telling the truth!

BT use the same router for all their broadband packages so the Wi-Fi reception will remain the same no matter what package you are on. So if you get signal in a certain spot this will remain no matter what broadband package you have and will even remain even if you disconnect the phone line (but obviously you will loose connection to the internet).

So if you can only get 30 Mbps speed due to your line then there is no point in paying extra for the top package which is up to 80 Mbps when you can go for the one which is up to 50 Mbps and pay less and get the same speed.

But if you are actually getting 22 Mbps and you are getting issues then this could be due to problems with your Wi-Fi such as interference from neighbors, thick walls, other electronic devices too close causing interference, using the wrong Wi-Fi channel etc.
If the router is very close to the TV you could try connecting them together via Ethernet and seeing if that resolves the issues you are having. That will at least show if the problem is your Broadband or your Wi-Fi.

markin

A quick google says the BT HB6 is pants. How often do you reboot it?



"Its the DCHP server that is the problem on the home hub, as it fails to issue the default gateway and DNS details, resulting in loss of connectivity, once the lease time expires. There are a few other issues as well."


"it appears as if the HH6 does not work with large ethernet switches!"



A recommended replacement is the TP-Link TD-W9970 https://www.amazon.co.uk/TP-Link-Wireless-Support-UK-TD-W9970/dp/B013OXVA6M

JJ_Egan

<Speed coming in does play a large part in the wifi .
If thats very low then so is the signal .?>




Garden April 2019 far end No Signal source BT 36 meg Fibre to the hub .


Garden May 4th 2019 Signal 130 meg .Source BT 150 meg to the router .


Garden May 20th 2019 .Signal 70 meg . Source BT 80 meg to router .


Current BT services use one of three routers HH 6 SmartHub or Smart Hub 2 .( i have all 3 )



HH6 did have a problem on early models but a firmware update should have cured that .



I am using signal / speed as the method a user would look at how good the wifi is .

markin

JJ_Egan wrote: »

<Speed coming in does play a large part in the wifi .
If thats very low then so is the signal .?>

Garden April 2019 far end No Signal source BT 36 meg Fibre to the hub .
Garden May 4th 2019 Signal 130 meg .Source BT 150 meg to the router .
Garden May 20th 2019 .Signal 70 meg . Source BT 80 meg to router .
Current BT services use one of three routers HH 6 SmartHub or Smart Hub 2 .( i have all 3 )
HH6 did have a problem on early models but a firmware update should have cured that .
I am using signal / speed as the method a user would look at how good the wifi is .

That just means you have a good signal from the HH 6 likely 150mbps or 300mbps, and as you upgraded, your test results followed, Many aren't always so lucky. If the OP plugged in with a wire they may get 60mb for all we know.


If the op is only getting 22mb at the HH 6 then downgrading the package to 30mb won't affect the speed at the HH 6, but as BT are saying it should be at least 30mb a poor wifi signal should be ruled out first, Then plugging into the bt master test socket.



Check for line noise, Dial 17070 option 2 it should be silent and best tried with a corded phone, if you hear noise report a Phone fault to bt.


Found the perfect example.

Vicky123

They're now saying the fault is in the cabinet, or they think it is, engineer coming out next week.
I still don't think I get anything like the speeds they claim so if everything is the same regarding coverage then I might as well down grade. I have hub5 not 6, pretty sure they did send me 6 when I upgraded a while back but that was dropping signal all the time so they recommended just using the old one, which I did. I remember them claiming the new one would deliver the fastest speeds possible but didn't deliver much of anything here.

markin

Until you plug in a Ethernet wire and do before/after test you still wont know if them fiddling in the cabinet made a 0.1% difference to your speed.


Your package is 150MB *(Average 67Mb) so no you aren't getting your moneys worth, what did you get on ADSL?

Takmon

JJ_Egan wrote: »

<Speed coming in does play a large part in the wifi .
If thats very low then so is the signal .?>

Speed and Signal are two different things.

The Strength of the Wi-Fi signal is measured in dBm (decibel milliwatts). If you get an app on your phone such as Wifi Analyzer it will show the signal strength. If you then unplug the broadband connection from your router the signal strength will remain the same because the speed coming in DOES NOT effect the signal strength. Try this if you don't believe me.

JJ_Egan wrote: »

Garden April 2019 far end No Signal source BT 36 meg Fibre to the hub .

Garden May 4th 2019 Signal 130 meg .Source BT 150 meg to the router .

Garden May 20th 2019 .Signal 70 meg . Source BT 80 meg to router .

Current BT services use one of three routers HH 6 SmartHub or Smart Hub 2 .( i have all 3 )

HH6 did have a problem on early models but a firmware update should have cured that .

I am using signal / speed as the method a user would look at how good the wifi is .

What you are doing there is measuring the speed of the internet connection over the Wi-Fi and not the actual speed of the Wi-Fi.

I've just done a speed test on my Wi-Fi and i had a speed of 278 Mbps. But my internet connection is 80 Mbps download speed at the maximum it could possibly go. If i disconnect the phone line i still get the same Wi-Fi speed.
But using your theory getting a speed of 278 Mbps over Wi-Fi would be impossible with an internet connection of 80 Mbps.

onomatopoeia99

markin wrote: »

Until you plug in a Ethernet wire and do before/after test you still wont know if them fiddling in the cabinet made a 0.1% difference to your speed.

Yup, this.

Why do people persist on testing their broadband throughput while using wifi?

If you think there's a problem with your broadband, the first thing to do is to connect the computer to the router with an ethernet cable (not via a "homeplug" as they bring their own particular brand of awfulness) and see if the problem is solved.

Vicky123

BT phoned this morning to make an appointment that was already made yesterday for engineer visit. According to this guy if I were to go on a lower package then I would get slower speeds because they say it's the speed it enters the house that's guaranteed and that I would have been quoted a minimum guarantee speed 30mb at the time of upgrading to this package, I have no memory of that verbal quote but still seems disingenuous to me even if I was.
Customers are only interested in how fast and reliable something is while using it and couldn't give a rats......about how fast something claims to be otherwise,
Think as I'm out of contract I might change, in fact that would be a definite were it not for the concern over blank spots.
Just thought I'd update here as all the answers you've helpfully given sadly don't get the better of BT spiel:(